Alexis Toraine
Newport News,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Lead Teacher, Infant/Toddler Room
Alexis Toraine
07.2023 - Current
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Promoted cognitive development through interactive play sessions and sensory experiences.
Licensed Auto and Billing Representative
Foundever
05.2023 - Current
- Handle inbound calls from customers, addressing inquiries, and resolving issues promptly and professionally
- Assist customers with policy changes, billing inquiries, and policy renewals
- Ensure high-quality service standards are met by actively listening to customers, empathizing with their needs, and finding appropriate solutions
- Maintain a positive and professional demeanor while effectively managing challenging customer situations
- Collaborate with team members, supervisors, and other departments to resolve complex issues and provide exceptional service to customers
- Participate in team meetings, training sessions, and ongoing professional development programs.
- Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
Lead Infant Teacher
La Petite NASA
05.2022 - 05.2023
- Maintained files of ten staff members and 60 student personal records
- Improved cognitive abilities in infants by introducing foundational concepts like shapes, colors, numbers, and letters through interactive playtime sessions.
- Answered multi-line phone systems, routing calls, and delivering messages to staff.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
Lead Teacher, Two-Year-Olds Classroom
Children of Valour Christian Academy
10.2021 - 05.2022
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
After-School Teacher
City Life Church
07.2020 - 10.2021
- Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
- Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
Receptionist
Block Advisors H&R Block
01.2020 - 07.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Crew Shift Leader
The Skinny Dip Frozen Yogurt Bar
01.2019 - 07.2020
- Improved team efficiency by implementing streamlined processes and work schedules.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Reduced employee turnover through ongoing training, support, and performance evaluations.
- Boosted sales with effective upselling techniques and personalized service recommendations.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Assisted in hiring decisions, conducting interviews, and evaluating candidates for fit within the team dynamic.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Cashier
Sears
09.2018 - 01.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in stores.
Education
High School Diploma -
Kecoughtan High School
Hampton, Virginia06.2019
Skills
- Activity Planning
- Classroom Management
- Student Records Management
- Childcare Needs
- Curricula Development
- Strong communication
- Multitasking
- Goal-oriented
- Problem-solving
- Bookkeeping
- File Management
- Data Entry
Timeline
Lead Teacher, Infant/Toddler Room
Alexis Toraine
07.2023 - Current
Licensed Auto and Billing Representative
Foundever
05.2023 - Current
Lead Infant Teacher
La Petite NASA
05.2022 - 05.2023
Lead Teacher, Two-Year-Olds Classroom
Children of Valour Christian Academy
10.2021 - 05.2022
After-School Teacher
City Life Church
07.2020 - 10.2021
Receptionist
Block Advisors H&R Block
01.2020 - 07.2020
Crew Shift Leader
The Skinny Dip Frozen Yogurt Bar
01.2019 - 07.2020
Cashier
Sears
09.2018 - 01.2019
High School Diploma -
Kecoughtan High School