Alexis Torres
Sanford,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Maintenance Sales Rep/Vehicle Technician
IFEC Mobile Service
11.2021 - Current
- Reduced downtime for fleet vehicles through efficient scheduling and execution of preventative maintenance tasks.
- Ensured safety compliance with thorough inspections and adherence to regulations during all repair work.
- Enhanced vehicle lifespan by performing regular maintenance and repairs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative/Call Center
GM Financial
08.2019 - 11.2021
- Inbound calls to leasing car companies, advised on car leasing options, Inbound and Outbound calls from other dealerships regarding payout amounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Representative
David Maus Chevrolet
04.2017 - 07.2019
- Sold cars on car lot and over the phone
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Associate
Kellyco Metal Detectors
03.2013 - 04.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Absegami High School
Absecon, NJ06.2003
Skills
- 30 WPM
- FILING
- MICROSOFT WORD
- Product Demos
- Spanish
- English
- Upselling
- Diagnostic Abilities
- Cold Calling
- Negotiation
- Sales Closing
- Negotiation Tactics
Additional Information
Knowledge of Email, Filing, Microsoft Word, 30 WPM Typist, bilingual in English and Spanish
Hashtags
readytowork
Personal Information
Title: Sales and Customer service
Awards
Employee of the month for highest sales of the month
Timeline
Maintenance Sales Rep/Vehicle Technician
IFEC Mobile Service
11.2021 - Current
Customer Service Representative/Call Center
GM Financial
08.2019 - 11.2021
Sales Representative
David Maus Chevrolet
04.2017 - 07.2019
Sales Associate
Kellyco Metal Detectors
03.2013 - 04.2017
High School Diploma -
Absegami High School