ALEXIS TORRES
Nanuet,New York
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.
Overview
8
8
years of professional experience
Work History
Supervisor
Kohls Department Store
08.2021 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Customer Experience Corrdinator
TJMAXX
10.2020 - 08.2021
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
Social Media Intern
Cornerstone Communications, LLC
09.2019 - 01.2021
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Conducted market research on competitors'' strategies, staying informed about industry best practices.
- Contributed to the development of acomprehensive digital marketing strategy that integrated email, blog, SEO, SEM tactics alongside social media initiatives.
- Enhanced online presence with innovative marketing strategies tailored to specific target audiences.
Communications Intern
350 NYC
09.2016 - 12.2020
- Enhanced brand visibility by creating and distributing engaging press releases, blog posts, and social media content.
- Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
- Boosted website traffic with search engine optimization techniques and well-crafted content.
- Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness.
Sales Support Generalist
Victoria Secret
10.2018 - 02.2020
- Facilitated the development of long-term customer relationships by providing personalized service and anticipating clients'' needs, ultimately driving growth in repeat business.
- Communicated with customers to provide information and answer questions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Business Administration Marketing - Marketing
Pace University
New York, NY12.2020
Master of Science - Marketing
Pace University
New York, NY12.2020
Skills
Communication
Organizational
Interpersonal
Client Services
Sales Planning
Graphic Design
Event Planning
Advertising
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Timeline
Supervisor
Kohls Department Store
08.2021 - 04.2024
Customer Experience Corrdinator
TJMAXX
10.2020 - 08.2021
Social Media Intern
Cornerstone Communications, LLC
09.2019 - 01.2021
Sales Support Generalist
Victoria Secret
10.2018 - 02.2020
Communications Intern
350 NYC
09.2016 - 12.2020
Bachelor of Business Administration Marketing - Marketing
Pace University
Master of Science - Marketing
Pace University