Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Torres

Alexis Torres

DeRidder,LA

Summary

Proven Customer Service knowledge with background of leading diverse teams and delivering top-notch customer service. Experience in resolving complex customer inquiries, and fostering client relationships. Strengths include conflict resolution, communication skills, and adaptability, with a track record of contributing to customer satisfaction and business success.

Overview

3
3
years of professional experience

Work History

Lead Facilitator

Innovative Directions Investment Group LLC
04.2025 - Current
  • Facilitated transitioning service members in preparing for civilian employment. Leading engaging sessions tailored to audience needs and objections.
  • Maintained a safe, inclusive, and participatory environment for all participants, while still maintaining time effectively.
  • Guided military members in identifying goals along with acknowledging any employment or education gaps.
  • Oversaw military installations, within Louisiana and Mississippi region.
  • Mentored new facilitators and provided constructive feedback to ensure team performance.
  • Served as Lead Facilitator overseeing administrative coordination for a team of three facilitators supporting Transition Assistance Program (TAP) workshops. Faced with scheduling inconsistencies and last-minute prep issues, tracking facilitator assignments, and confirming logistical readiness. Established weekly prep protocols, ensured all instructional resources were up to date, and maintained direct communication with base leadership for space and time coordination. These efforts resulted in increased team preparedness, improved delivery consistency, and a boost in participant satisfaction related to session organization and professionalism.

Office Administrative Assistant

Supreme Electric LLC
04.2022 - 07.2024
  • Managed office duties, organized workspaces, answered emails, and made phone calls.
  • Coordinated and managed detailed timelines for project completion.
  • Secured permits and licenses with cities and counties within specified timelines.
  • Provided support to staff for task execution.
  • Facilitated tasks for subcontractors.
  • Processed numerous invoices with accuracy.
  • Executed payroll functions to ensure timely employee compensation.

Education

Bachelor of Arts - Psychology

California Baptist University
Riverside, CA
04.2024

Diploma - undefined

Henry J Kaiser High School
Fontana, CA
05.2018

Skills

  • Effective Communication
  • Pressure Management Skills
  • Effective Issue Resolution
  • Consistent Professional Conduct
  • Collaborative Teamwork
  • Customer service abilities
  • Team motivation
  • Student engagement

Timeline

Lead Facilitator

Innovative Directions Investment Group LLC
04.2025 - Current

Office Administrative Assistant

Supreme Electric LLC
04.2022 - 07.2024

Diploma - undefined

Henry J Kaiser High School

Bachelor of Arts - Psychology

California Baptist University

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