Alexis Trinidad
Pompano Beach
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
A2 Towing & Transport Llc
Customer Service Department
Pompano Beach
06.2024 - Current
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Taco Bell Restaurant
Pompano Beach
02.2022 - 03.2024
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Cashier
100Band Island Flava Food Truck
Pompano Beach
02.2020 - 03.2022
- Answered incoming phone calls from customers regarding product availability or store locations.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Checked personal identifications during alcohol and tobacco sales.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Welcomed customers, offering assistance to help find store items.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and provided friendly customer service.
- Greeted customers and responded to informational requests.
- Informed customers of in-store promotions or pricing specials.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Boyd Anderson High Sch
Lauderdale Lakes, FL06-2022
Associate of Arts - Culinary
Florida Career College
Miami, FLSkills
- Customer service
- Conflict resolution
- Time management
- Equipment operation
- Inventory management
- Troubleshooting
- Team collaboration
- Employee training
- Database management
- Communication skills
- Sales strategies
- Problem solving
- Safety compliance
- Flexible and adaptable
- Training & Development
- Problem resolution
- Bilingual Customer Service Representative
- Spanish speaking
Timeline
A2 Towing & Transport Llc
Customer Service Department
06.2024 - Current
Assistant Manager
Taco Bell Restaurant
02.2022 - 03.2024
Customer Service Cashier
100Band Island Flava Food Truck
02.2020 - 03.2022
High School Diploma -
Boyd Anderson High Sch
Associate of Arts - Culinary
Florida Career College
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