Alexis Trubiano
Naples,FL
Summary
Professional worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server /Cocktail Bartender
Bone Hook Brewing Company
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Phlebotomist
NCH Hospital
03.2022 - 11.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Identified patients using proper procedures prior to specimen collection.
Server
Palumbo Pizza
01.2021 - 03.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
To-Go Specialist
Miller's Ale House
08.2019 - 01.2021
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Inspected dining areas prior to opening to ensure furniture was arranged properly and cleanliness standards were met.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
Crew Shift Leader
Il Primo Pizza & Wings
04.2016 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Opened store daily, ensuring all security protocols were followed.
- Assisted in training new team members on proper procedures and policies.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
- Monitored store operations during closing shift such as restocking shelves, cleaning floors and taking inventory.
Education
Associate Degree in Nursing - Nursing
Florida SouthWestern State College
Naples, FL05-2026
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05.2023
Skills
- Customer service
- Food Delivery
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Positive and Professional
- POS Operation
- Order Accuracy
- High-Volume Dining
- Blood Collection
- Specimen Preparation
- Venipuncture
- Sanitation and Sterilization
- HIPAA
- Patient Care
Timeline
Server /Cocktail Bartender
Bone Hook Brewing Company
11.2023 - Current
Phlebotomist
NCH Hospital
03.2022 - 11.2023
Server
Palumbo Pizza
01.2021 - 03.2022
To-Go Specialist
Miller's Ale House
08.2019 - 01.2021
Crew Shift Leader
Il Primo Pizza & Wings
04.2016 - 08.2019
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Associate Degree in Nursing - Nursing
Florida SouthWestern State College
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