Alexis Turnage
Oak Park,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Turnage Therapeutic Services
01.2019 - 03.2024
- Billing, Payroll, Scheduling Appointments, Process intakes, Answering phone calls, Greeting visitors, Distributing mail, Preparing communications, Bookkeeping, Document company's transaction details
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Supported office staff and operational requirements with administrative tasks.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
Intake and Sales Coordinator
Secondhand Luxury LLC
11.2016 - 01.2024
- Customer Service to all clients, Manage sales, Buy, sell, authenticate handbags and accessories, Marketing, Up-sell, Manage social media pages and website
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dental Assistant
Chicago Dental Boutique
11.2021 - 07.2022
- Helping with administrative tasks in the office such as scheduling and record-keeping, Preparing and taking X-rays of patients, Greeting patients upon arrival, Assisting in dental procedures, Sterilizing equipment and following proper hygienic protocol, Assisting the dentist with emergency appointments, Managing the inventory of dental equipment and supplies
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
New Patient Coordinator
Chicago Dental Boutique
11.2021 - 04.2022
- Process insurance verification, Scheduling Patients, Answering Phones / Emails, Checking patients in/out, Processing patient payment, Verifying dental insurance online and by phone call, Contacting patients to retrieve insurance information, Communicating with patients regarding their appointments, Confirming upcoming appointments, Opening/Closing checklists, Handling referrals and emailing dental x-rays, Ordering office supplies, Helping other team members, manager or dental providers with daily tasks or projects
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice''s network of resources.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
- Implemented an electronic records system that increased overall office productivity and reduced paper waste.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
Nanny
Personal Nanny
08.2017 - 03.2021
- Provide kids with assistance with homework and driving to activities, Prepare meals and snacks, Clean and organize house
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Customer Service Representative
Nordstorm
12.2017 - 01.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers, Greet customers entering establishment, Establish or identify prices of goods, services and tabulate bills using calculators, cash registers, or optical price scanners, Answer customers' questions, and provide information on procedures or policies, Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans, Assist customers by providing information and resolving their complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teacher Aide
Little Green Tree House
05.2019 - 09.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Master of Public Health -
Capella University
Minneapolis, MN06.2025
BA in Psychology and Predentistry -
DePaul University
Chicago, IL06.2020
High School Diploma -
Minnehaha Academy
Minneapolis, MN06.2016
Skills
- Microsoft Office (10 years)
- Typing (10 years)
- Customer Service (5 years)
- Cashier (5 years)
- Early Childhood Education
- Childcare
- Nannying
- Classroom Management
- Teaching
- Toddler Care
- High-end sales
- Infant care
- Experience with children
- Store management
- Medical Scheduling
- Front Desk
- Dental Assisting
- Tutoring
- Babysitting
- Medical Imaging
- Curve Hero (Less than 1 year)
- Clerical Experience
- Human resources (2 years)
- Payroll (2 years)
- Customer support
- X-Ray
- Dental receptionist
- Medical terminology
- HIPAA
- Data Entry
- Insurance Verification
- Personal Assistant Experience
- Office Management
- Eaglesoft
- Dentrix
- Computer Skills
- Office Administration
- Customer Service
Certification
- CPR/AED
- Driver's License
- First Aid Certification
Assessments
- Medical receptionist skills, Proficient, 09/01/22, Managing physician schedules and maintaining accurate patient records
- Administrative assistant/receptionist, Proficient, 04/01/22, Using basic scheduling and organizational skills in an office setting
Timeline
Dental Assistant
Chicago Dental Boutique
11.2021 - 07.2022
New Patient Coordinator
Chicago Dental Boutique
11.2021 - 04.2022
Teacher Aide
Little Green Tree House
05.2019 - 09.2019
Administrative Assistant
Turnage Therapeutic Services
01.2019 - 03.2024
Customer Service Representative
Nordstorm
12.2017 - 01.2020
Nanny
Personal Nanny
08.2017 - 03.2021
Intake and Sales Coordinator
Secondhand Luxury LLC
11.2016 - 01.2024
Master of Public Health -
Capella University
BA in Psychology and Predentistry -
DePaul University
High School Diploma -
Minnehaha Academy