Alexis Tuszynski Rankin
Germantown,MD
Summary
Motivated, service oriented industry professional offering over a decade of experience in high-volume restaurant, bar, and events management. Seasoned knowledge of craft beer, wine, and spirits. Goal-oriented driven to maximize revenue and productivity. Clear communicator with adaptable and innovative approach. Seeking to make impact on forward-thinking program with creative service skills. Ready to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Food & Beverage Director
Chula Vista Golf Course - Touchstone Golf
Chula Vista, CA
08.2023 - 06.2024
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Analyzed financial data such as sales figures, profit margins, budgeting reports, and payroll costs, maintaining these records of monthly expenses related to food and beverage services, allowing me to make recommendations for improvement and keep operations in line with financial targets.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Provided guidance and mentorship for junior team members across all departments property, helping them reach their full potential within the organization.
- Coordinated catering services for corporate events or private parties according to client specifications.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Beertender
Rough Draft Brewing Company
San Diego, CA
03.2023 - 08.2023
- Providing excellent customer service, engaging guests in friendly conversation, while pouring rotating diverse beer selections from our in-house brew system.
- Followed alcohol awareness procedures for preventing intoxication by continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Displayed and retained extensive knowledge of beer styles, flavor profiles, and staying up to date with emerging beer trends in the industry.
- Maintained cleanliness standards in the brewery.
- Assisted with filling kegs, cans, and growlers
Server Team Lead
Kitakata Ramen Ban Nai
San Diego, CA
03.2023 - 08.2023
- Was a part of flagship FOH team for expansion location into the US market.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Server Team Lead
Nishiki Ramen
San Diego, CA
10.2022 - 03.2023
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Ensured that all new employees receive appropriate training prior to working in the dining room.
Bar & Serving Manager
Jinya Ramen Bar
Bethesda, MD
10.2019 - 07.2022
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience building excellent relationships with guests to achieving repeat business.
- Complied and trained all staff with local and state health, liquor and food handling procedures, laws and regulations. Maintaining a safe working and guest environment in a daily changing Pandemic.
- Demonstrated vast menu knowledge by enthusiastically educating staff and guests with food and drink pairings, food preparation and history, and personable recommendations for dinning.
- Assisted in opening up two additional locations to the portfolio.Training all FOH teams and Bar programs
- Placed orders for spirits, beer and liquor each shift and optimized profits by controlling food, beverage and labor costs.
Manager
San Diego Chicken Pie Shop
San Diego, CA
10.2018 - 05.2019
- Championed 100% guest satisfaction by greeting and assisting all customers in high-traffic restaurant with an excellent dining experience.
- Assisted all personnel with duties and tasks, including serving and cooking during high volume periods at restaurant.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Performed checkouts of servers to ensure that all tickets were accounted for.
- Worked closely with owner and executive chef to determine menu plans for special events daily operations.
Bar Manager
Riverwalk Golf Club - Touchstone Golf
San Diego, CA
04.2014 - 10.2018
- Interviewed, hired and trained staff on bar practices, refined understanding of beer, wine and liquor, to enhance suggestive selling and customer service resulting in bolstered sales.
- Implemented Craft Beer Program for all Bar Services and formed Direct Relations with All local and regional Breweries.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Devised unique events and special promotions, including Annual Pink Pink Pink Tournament (nine years), Beer of the Month, specialty beverage menus for private events as well as the Monthly golf and beer outing Craft Beer Series to drive sales not only for the bar as well as golf course.
- Coordinated and Supervised mobile beverage service cart, satellite bars and pour services for all events and tournament.
- Cultivated strong guest relations engaging in friendly chat with members and regulars Improving customer base.
- Kept detailed inventories of bar products and supplies, conducting monthly department inventory, and generating cost of sales and profit reports
Events Manager
Riverwalk Golf Club-Touchstone Golf/American Golf
San Diego, CA
08.2009 - 10.2018
- Acted as On Site Day of Coordinator; directing florists, photographers, musicians, officiants, ceremony participants and on site staff during rehearsal, pre-ceremony, ceremony and reception.
- Hired and trained staff for cross-functional assignments and ensured employee knowledge of specific procedures related to each event type.
- Maintained close communication with clients to mitigate and align all client's requests, visions. and service issues.
- Execute annual corporate luncheons, dinners, conferences, golf tournaments and special events.
- Assessed event success and uncovered room for improvement through client feedback.
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
Assistant Food and Beverage Manager
Riverwalk Golf Club-American Golf/Touchstone Golf
San Diego, CA
08.2009 - 10.2018
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Interviewed, hired, trained, scheduled and supervised all front of house staff.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Collaborated with F&B Director and Executive Chef to analyze and approve all food and beverage selections.
- Reconciled daily transactions and balanced cash registers in opening and closing operations.
- Acted as intermedial F&B Director on multiple occasions from lengths of two to nine months.
Skills
- Outgoing personality
- Service-oriented mindset
- Dedicated team player
- Team Builder through staff training and development
- ServeSafe Certified
- Seasoned Knowledge of Spirits, Beer, and Wine
- Vendor management and relations
- Experienced alcohol purchasing
- Special events planning and donor relations
- Deadline-driven
Timeline
Food & Beverage Director
Chula Vista Golf Course - Touchstone Golf
08.2023 - 06.2024
Beertender
Rough Draft Brewing Company
03.2023 - 08.2023
Server Team Lead
Kitakata Ramen Ban Nai
03.2023 - 08.2023
Server Team Lead
Nishiki Ramen
10.2022 - 03.2023
Bar & Serving Manager
Jinya Ramen Bar
10.2019 - 07.2022
Manager
San Diego Chicken Pie Shop
10.2018 - 05.2019
Bar Manager
Riverwalk Golf Club - Touchstone Golf
04.2014 - 10.2018
Events Manager
Riverwalk Golf Club-Touchstone Golf/American Golf
08.2009 - 10.2018
Assistant Food and Beverage Manager
Riverwalk Golf Club-American Golf/Touchstone Golf
08.2009 - 10.2018
Similar Profiles
Daniel AlcalaDaniel Alcala
Golf Cart Attendant at Touchstone GolfGolf Cart Attendant at Touchstone Golf
Ronnie YalungRonnie Yalung
Golf Course Attendant at Touchstone GolfGolf Course Attendant at Touchstone Golf
Ashley ThomasAshley Thomas
Food and Beverage Director at Touchstone Golf- Blue Rock Springs Golf CourseFood and Beverage Director at Touchstone Golf- Blue Rock Springs Golf Course
Andrew WongAndrew Wong
Front of House Team Member at Chick-fil-AFront of House Team Member at Chick-fil-A
Josee BellJosee Bell
Scrum Master at Community Service for Autistic Adults and ChildrenScrum Master at Community Service for Autistic Adults and Children