Alexis Twigg
Middletown,NJ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Eyelash Extension Artist
LSL Red bank
Red Bank , New Jersey
09.2021 - 08.2024
- Trained new lash technicians on proper application of eyelash extensions.
- Developed new styles and techniques.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Checked the quality of products before use to ensure they are safe for clients' skin.
- Adhered strictly to health codes and safety standards set by local authorities.
- Operated cash registers to receive payments from patrons.
- Exceeded customer expectations with friendly, fast and knowledgeable service.
- Removed existing lash extensions safely using safe removal methods and tools.
Beauty Advisor
Ulta Beauty Inc.
Holmdel, New Jersey
09.2019 - 03.2020
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Computed purchases and received and processed cash or credit payment.
- Evaluated customer skin to determine unique conditions and skin type.
Cashier/Customer Service Representative
Foodtown
Port Monmouth, New Jersey
09.2017 - 07.2019
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Ensured compliance with all safety regulations within the store environment.
- Counted and balanced cashier drawers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Welcomed customers, offering assistance to help find store items.
Education
Esthetician License - Esthetics
The Salon Professional Academy
Howell, NJ08-2021
Skills
- Advanced lash techniques
- Appointment scheduling
- Upselling services
- Customized lash design
- Steady hand coordination
- Social media marketing
Timeline
Eyelash Extension Artist
LSL Red bank
09.2021 - 08.2024
Beauty Advisor
Ulta Beauty Inc.
09.2019 - 03.2020
Cashier/Customer Service Representative
Foodtown
09.2017 - 07.2019
Esthetician License - Esthetics
The Salon Professional Academy