Alexis U'Sellis
Cartersville,GA
Summary
Industrious and forward-thinking Executive Assistant & Customer Service Representative with over 10 years of experience in multiple environments. Handles strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.
Dedicated to growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant
Tylander Health
Palm Beach, FL
05.2022 - Current
- Schedule appointments.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Book flights.
- Handle patient relations.
- Organize and handle 'leads'.
- Respond to patient portal.
- Help design logos/website marketing.
- Handle routine check ins.
- Handle frequent consultations.
- Create, manage and manage to-do lists.
- Knowledge product catalog and pricing.
- Knowledge of medication (dosing, purpose, family, classification, etc).
- Packing and shipping of product.
- Invoicing.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Customer Service Representative
Williams-Sonoma, Inc.
Remote
12.2021 - 07.2022
- Served customers by providing product and service information and resolving product and service problems
- Attracted potential customers by answering product and service questions and suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintained financial accounts by processing customer adjustments
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bartender
Battery Atlanta
Cobb, GA
12.2020 - 01.2022
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Resolved customer complaints in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience.
Server
BRICK AND BARREL
Jupiter, FL
02.2020 - 12.2020
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions.
Server/bartender
Papichulo
Jupiter, FL
07.2017 - 12.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Prepare checks that itemize and total meal costs and sales taxes
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Server
Thirsty Turtle
Juno Beach, FL
03.2016 - 01.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Collect payments from customers.
Server
Utiki Beach
Jupiter, FL
05.2015 - 06.2016
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
BDC Representative
Grieco Mazda North Palm Beach
North Palm Beach, FL
03.2015 - 02.2016
- Make phone calls to customers, set appointments, follow up with appointments, tend an organized work space, and knowledge of all products and procedures.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Verified that customer accounts were up to date with all required documents.
- Produced sales documents, finalized deals and filed records.
- Posed as models for advertising, artistic creation and display of goods.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Adhered to all safety regulations set forth by OSHA guidelines.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted customers and provided excellent customer service.
- Provided accurate information to customers on products and services offered.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Generated reports on sales activities as needed for management review.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Maintained electronic customer database to round up repeat business.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Resolved customer complaints in a timely manner.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
Cashier
Rapids Water Park
West Palm Beach, FL
04.2012 - 03.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Ensured compliance with all safety regulations within the store environment.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Education
Associate of Arts - Biology
PALM BEACH STATE COLLEGE
12.2019
High School Diploma -
WILLIAM T. DWYER HIGH SCHOOL
05.2014
Skills
- Typing 60 wpm
- Phone etiquette
- Knowledge of technology
- Problem solving
- Call center
- Clean bars, work areas, and tables
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Arrange bottles and glasses to make attractive displays
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Microsoft Office
- Order Entry
- Data Entry
- IOS
- Mac OS
- Filing
- Google Docs
- Social media management
- Analytics
- Personal assistant experience
- Project coordination
- Office management
- Event planning
- Bookkeeping
- Organizational skills
- Sales
- MailChimp
- Customer service
- Customer relationship management
- Marketing
- Clerical experience
- HIPAA
- Medical terminology
- EMR systems
- Windows
- Data analysis skills
- Calendar management
- Order entry
- Operating systems
- Expense Reporting
- Mail Management
- Technical Support
- Scheduling
- Project Oversight
- Administrative Support
- Database Management
- Quality Control
- Invoice Processing
- Meeting Planning
- Proofreading
- Spreadsheet Tracking
Certification
- Driver's License
- Food Handler Certification
- Bartender License
- HIPAA
Hipaa Compliant
True
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Parenting.
- Hiking.
- Traveling.
- Cooking.
- Cleaning.
- Teaching.
- Writing music/playing music.
- Fitness.
Accomplishments
- Honor roll.
- Deans list.
- Associates degree.
- Sang at Carnegie Hall.
- Proud parent.
Timeline
Executive Assistant
Tylander Health
05.2022 - Current
Customer Service Representative
Williams-Sonoma, Inc.
12.2021 - 07.2022
Bartender
Battery Atlanta
12.2020 - 01.2022
Server
BRICK AND BARREL
02.2020 - 12.2020
Server/bartender
Papichulo
07.2017 - 12.2020
Server
Thirsty Turtle
03.2016 - 01.2018
Server
Utiki Beach
05.2015 - 06.2016
BDC Representative
Grieco Mazda North Palm Beach
03.2015 - 02.2016
Cashier
Rapids Water Park
04.2012 - 03.2015
Associate of Arts - Biology
PALM BEACH STATE COLLEGE
High School Diploma -
WILLIAM T. DWYER HIGH SCHOOL