Alexis Valdez

Work History

Western Front LLC

10.2020 - Current

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Audited store operations and records under management direction and resolved discrepancies.
Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
Assisted store manager in meeting standards for customer service and quality.
Maintained visual merchandising standards to create an engaging shopping experience for customers.
Tracked daily cash handling, reconciled sales and prepared bank deposits.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Answered questions about store policies and addressed customer concerns.
Empowered team members by delegating tasks effectively while also offering guidance when needed.
Created employee work schedules for optimum coverage, labor cost control, customer traffic and employee strength.
Engaged directly with customers to offer assistance and resolve complaints.
Trained and managed associates in customer service and sales techniques.

Hertz

08.2018 - 01.2019

Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strategy to increase sales and drive profits.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Maintained accurate delivery records, ensuring all cars were accounted for and delivered to the correct recipients.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Contributed to environmental sustainability efforts by reducing idling time whenever possible.

Delta Management Associates

06.2016 - 08.2018

Resolved complex cases involving outstanding loans or disputed claims by working closely with internal departments and external agencies as needed.
Entered client details and notes into system for interdepartmental access and review.
Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
Maintained consistently high success rate of collecting on overdue accounts.
Documented customer payment interactions and account statuses for future reference.
Verified compliance with relevant laws, regulations and best practices related to customer account management.
Collaborated with other departments to verify customer compliance with payment plans.
Established relationships with customers to encourage payment of delinquent accounts.
Analyzed customer financial records to determine appropriate payment plan.

TJ MAXX

07.2013 - 08.2016

Demonstrated product and answered questions for prospective customers.
Resolved escalated customer complaints professionally while maintaining company reputation.
Trained newly hired sales team in upselling techniques.
Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Marked-down clearance items and relocated merchandise to proper store areas.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.