Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS VALENZUELA

Pico Rivera,CA

Summary

With 12 years of customer service experience across diverse industries, I have honed my ability to adapt quickly, delivering exceptional service in retail, hospitality, and service sectors. Throughout my experience, I’ve developed a deep understanding of customer needs, excelling in resolving complex issues and enhancing customer satisfaction in fast-paced environments. My extensive experience in various industries has equipped me with versatile skills in communication, problem-solving, and relationship building, allowing me to consistently exceed customer expectations and drive loyalty.

Overview

12
12
years of professional experience

Work History

Project Support Service Coordinator

Alan Smith Pools
08.2020 - Current
  • Effective support of all aspects of a multitude of departments in the company
  • Successfully problems solved with patience and understanding ensure each customer leaves satisfied
  • Making sound decisions with good judgment to ensure the client has a positive outcome and the company meets their needs
  • Provide excellent customer service that requires answering phone calls, scheduling meetings within the company and leading with helpful resolutions, data entry, writing and processing emails, account management, coordinating technicians schedules daily, sending emails to clients on progress updates and training new employees
  • General office use on a daily basis - Utilizing desktop computers, Microsoft programs, copy machines, office phones, performing customer service to walk in clients, filing, organizing, supply ordering, and more
  • High volume of data entry and data analysis
  • Confidential data analysis and utilizing different programs for our data intake
  • Attention to detail information is accurate and updated

Customer Service Representative

Bassman Blaine Incorporated
03.2018 - 05.2020
  • Data entry-producing over 100 orders for our sales representatives daily
  • Receptionist-answering phone calls daily over 100 phone calls, providing the best customer service for customers to provide information
  • Account management- creating profiles for new customers and vendors
  • Updating information for existing customers eg
  • Payment information, addresses, contact information, and order history
  • Scheduling appointments with clients for sales representatives, Company meetings, and Business relations
  • Schedule appointments for New Hires and provide tours and details regarding job descriptions they applied for
  • File clerk- file important documents in a filing cabinet and ensure it is alphabetized, labeled, dated, and organized
  • Notary public provide any Notary services to in house employees

Retail Support

Porto's Bakery
03.2017 - 03.2018
  • Take customer’s orders, greet customers, and prepare their orders
  • Maintain showcases stocked and full with product
  • Food Handlers card certification
  • Organize, clean, and handle guests with orders
  • Stock boxes with products and send them off to guests to take home
  • Make and fill mixes, sauces, fillings and pipe bags
  • Memorize times and temperatures for baking breads
  • Take care of inventory and ordering items

Restaurant Personnel

Napolini Pizzeria in Downtown Disney
09.2015 - 01.2017
  • Cash handling and restocking utensils in the restaurant
  • Restock fridges with beverages and audit throughout each shift
  • Take customers’ orders and provide them with excellent customer service
  • Maintain a clean and safe kitchen, while maintaining a healthy and clean workstation
  • Opening and closing duties such as prepping the food and setting up the kitchen
  • Provide guests their orders and provide them with excellent service
  • Organize and stock boxes, supplies, and food

Cashier and Customer Service Representative

Sam’s Club
08.2014 - 09.2015
  • A skill set that requires safety compliance that involves keeping a clean and keeping a safe and organized environment for guests and employees
  • Efficiently operated the cash register, ensuring quick and accurate transactions
  • Accurately processed and accounted for large sums of money, maintaining precise records of all transactions
  • Demonstrated strong attention to detail when counting cash tills, ensuring accuracy in cash flow and balances
  • I possess strong skills in driving membership sales through targeted outreach, relationship building, and effective communication, consistently exceeding goals and fostering long-term customer loyalty

Impact Retail Representative

Hollister, Abercrombie & Fitch Company
12.2012 - 06.2014
  • Skills in retail demonstrating customer service skills in-store warm greetings to everyone and smiles to make each customer’s experience memorable
  • Front end service and sales cashier responsible for multiple transaction types
  • Organization skills to maintain merchandise flow, restocking merchandise/products, and presentation standards throughout the store and in the stockroom

Education

Bachelor of Science - Management Science

UNIVERSITY OF PHOENIX
Phoenix, AZ
10-2027

High School Diploma -

JOHN F. KENNEDY HIGH SCHOOL
La Palma, CA
06-2013

Skills

  • Self Motivation
  • Organizational skills
  • Problem-solving aptitude
  • Accountability
  • Team collaboration
  • Adaptability and flexibility

Timeline

Project Support Service Coordinator

Alan Smith Pools
08.2020 - Current

Customer Service Representative

Bassman Blaine Incorporated
03.2018 - 05.2020

Retail Support

Porto's Bakery
03.2017 - 03.2018

Restaurant Personnel

Napolini Pizzeria in Downtown Disney
09.2015 - 01.2017

Cashier and Customer Service Representative

Sam’s Club
08.2014 - 09.2015

Impact Retail Representative

Hollister, Abercrombie & Fitch Company
12.2012 - 06.2014

Bachelor of Science - Management Science

UNIVERSITY OF PHOENIX

High School Diploma -

JOHN F. KENNEDY HIGH SCHOOL

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