Alexis Van Bortel
Inman,SC
Summary
Highly organized professional with vast experience in the waste management industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively. Motivated team player experienced in providing exceptional customer service. Possesses exceptional management, communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Dispatcher/Router/Swing
Waste Managment
01.2024 - Current
- Coordinated daily logistics for waste disposal and recycling services, ensuring timely service delivery.
- Managed communication between field teams and clients to resolve issues promptly.
- Optimized routing of service vehicles using GPS technology to enhance efficiency.
- Trained new dispatch staff on operational procedures and software systems, fostering team development.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in electronic database.
Dispatcher
Advanced Environmental Options
11.2021 - 12.2023
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Managed data entry and documentation for deliveries.
- Prepared, updated and dispensed daily route schedule.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Reported driver performance issues or concerns to appropriate management for resolution.
- Handled conflict resolutions and mediation between drivers and management.
- Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs.
- Processed invoices for payment after verifying accuracy of driver's logs.
Dispatcher
Waste Pro
03.2019 - 11.2021
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Successfully managed the scheduling of drivers' routes based on customer orders.
Education
Bachelor of Arts - Human Resources
Arizona State University
Online 01-2028
Skills
- Schedule Coordination
- Calendar and Scheduling Software
- Business Correspondence
- Customer File Maintenance
- MS Office Expertise
- Process Improvement
- Conflict Management
- Customer Relationship Management
- Effective Communication
- Management Advisement
- Exceptional Telephone Etiquette
- Dispatch software
- Microsoft Excel
- Team leadership
- Operations management
Timeline
Dispatcher/Router/Swing
Waste Managment
01.2024 - Current
Dispatcher
Advanced Environmental Options
11.2021 - 12.2023
Dispatcher
Waste Pro
03.2019 - 11.2021
Bachelor of Arts - Human Resources
Arizona State University