Alexis Vargas
Salisbury
Summary
Adept at fostering high-performing teams, I have enhanced productivity and customer satisfaction at Hambright Animal Hospital through strategic scheduling and effective communication. My knowledge of veterinary medicine and critical thinking skills contributed to streamlining operations, achieving a harmonious work environment, and elevating client service standards.
Overview
10
10
years of professional experience
Work History
Team Manager and Veterinary Assistant
Hambright Animal Hospital
02.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Managed scheduling of both the doctor and technical team to maximize efficiency of the day to day operations
- Lead by example in completing technical tasks such as: anesthesia monitoring, proper restraint, laboratory skills, and sample collection
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
Technician Team Manager
Porter's Neck Veterinary Hospital
02.2018 - 10.2020
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
- Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
- Implemented inventory control measures that minimized stock discrepancies and reduced reordering costs.
- Collaborated with other departments to ensure seamless integration of services and support across the hospital.
- Handled escalated customer complaints diplomatically, resolving issues promptly while preserving client relationships.
- Streamlined workflow for increased efficiency by optimizing technician assignments and workload distribution.
- Mentored junior technicians, sharing knowledge and expertise to foster professional growth within the team.
- Enhanced team productivity by implementing efficient work schedules and processes.
- Facilitated conflict resolution to maintain a harmonious work environment.
- Lead by example in hands on tasks such as: anesthesia monitoring, proper restraint, laboratory skills, and sample collection.
Kennel Staff Manager
Healing Hand Animal Hospital
06.2017 - 02.2018
- Enhanced kennel operations by implementing efficient management techniques and staff training programs.
- Developed marketing strategies for promoting kennel services via social media channels targeting potential clients in need of boarding or grooming options.
- Conducted regular performance evaluations of kennel staff to identify areas for improvement and provide constructive feedback.
- Increased overall customer satisfaction with consistent communication, timely updates, and addressing concerns promptly.
- Fostered a positive work environment by promoting team collaboration, open communication, and recognition of exceptional efforts.
- Evaluated potential new hires through interviews and reference checks to build a dedicated team of compassionate professionals committed to excellent animal care standards.
- Collaborated with veterinarians to develop customized care plans for animals with special needs or medical conditions.
- Designed employee schedules to ensure adequate staffing while maintaining budgetary guidelines.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Laboratory Research Assistant
UNCW
08.2017 - 12.2017
- Conducted thorough literature reviews to support hypothesis development and inform experimental design decisions.
- Assisted scientists by collecting and organizing laboratory data.
- Handled sensitive biological samples with care, ensuring integrity throughout each stage of experimentation.
- Assisted in the preparation of reports and presentations for conferences, showcasing significant research findings.
- Streamlined data collection, resulting in improved accuracy and reduced time spent on sample analysis.
- Maintained a clean and safe laboratory environment, adhering to strict safety guidelines and regulations.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
Resident Advisor
St. Andrews University
07.2015 - 05.2016
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Skills
- Teamwork and collaboration
- Customer service
- Employee training
- Scheduling coordination
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Organizational skills
- Recruitment and hiring
- Effective communication
- Veterinary software proficiency
Timeline
Team Manager and Veterinary Assistant
Hambright Animal Hospital
02.2022 - Current
Technician Team Manager
Porter's Neck Veterinary Hospital
02.2018 - 10.2020
Laboratory Research Assistant
UNCW
08.2017 - 12.2017
Kennel Staff Manager
Healing Hand Animal Hospital
06.2017 - 02.2018
Resident Advisor
St. Andrews University
07.2015 - 05.2016
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