Alexis Vasquez
Manassas,VA
Summary
Hardworking Assistant Store Manager with 10 years of experience in retail operations, specializing in team leadership and customer service. Proven track record in overseeing store management, payroll, and scheduling, while enhancing sales associate performance. Skilled in cash handling and maintaining a clutter-free environment, dedicated to delivering exceptional customer experiences, and fostering a collaborative team atmosphere.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Forever 21
Fairfax, VA
11.2014 - 04.2025
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer service operations including complaints resolution and dispute resolution.
- Participated in weekly meetings with senior management for status updates.
- Resolved any technical problems related to the POS system or other equipment used in the store.
- Developed training materials for new employees related to customer service protocols.
- Ensured that all staff members followed company policies and procedures consistently across departments.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Provided support in training new employees on all aspects of their job responsibilities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Trained new employees on store policies, procedures and customer service standards.
Education
High School Diploma -
Battlefield High School
Haymarket, VA06-2012
Skills
- Employee training
- Inventory management
- Customer service
- Loss prevention
- Cash handling
- Scheduling
- Recruitment and hiring
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager of Operations
Forever 21
11.2014 - 04.2025
High School Diploma -
Battlefield High School
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