Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Alexis Vaughn

Executive Assistant
Thomasville,North Carolina

Summary

Dedicated assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Executive Assistant to the Chief Executive Officer

Clinical Consulting Agency
Winterville, NC
02.2021 - Current
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports and presentations.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Customer Service Specialist

MCI Mass Market
Remote
01.2020 - 02.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Direct Care Provider

Rescare Community Living
Lake City, FL
04.2017 - 11.2019
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented vitals, behaviors and medications in client medical records.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Evaluated client progress toward established annual and quarterly goals.

Receptionist

Thomas Grady Service Center
Lake City, FL
05.2015 - 08.2017
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

High School Diploma -

Cairo High School
Cairo, GA
08.2010 - 05.2014

Skills

    Filing and data archiving

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Timeline

Executive Assistant to the Chief Executive Officer

Clinical Consulting Agency
02.2021 - Current

Customer Service Specialist

MCI Mass Market
01.2020 - 02.2021

Direct Care Provider

Rescare Community Living
04.2017 - 11.2019

Receptionist

Thomas Grady Service Center
05.2015 - 08.2017

High School Diploma -

Cairo High School
08.2010 - 05.2014

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Alexis VaughnExecutive Assistant