Alexis Vela
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented worker with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in computers with accuracy in data entry, reservation management, scheduling meetings.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experiences.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
Guitar Center
03.2018 - Current
- Consistently maintained effective communication with shipping and logistics teams to ensure accurate order fulfillment
- Proficiently operated and managed Point Of Sale (POS) systems to facilitate smooth transactions
- Promptly and professionally handled incoming and outgoing phone calls related to customer feedback and inquiries
- Directed and managed operations of sales within the organization, overseeing
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Hotel Front Desk Clerk
The Hilton
08.2016 - 03.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Sales Representative
Verizon
06.2014 - 08.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Diploma -
North Shore Senior High School
06.2014
Skills
- Experienced Supervisor
- Customer Relations
- Conflict Resolutions
- Bilingual-Spanish
- Technologically Advanced
- Teamwork Oriented
- Time Management
- Microsoft Suite
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Assistant Sales Manager
Guitar Center
03.2018 - Current
Hotel Front Desk Clerk
The Hilton
08.2016 - 03.2018
Sales Representative
Verizon
06.2014 - 08.2016
Diploma -
North Shore Senior High School