Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ALEXIS VIGIL

Algodones,NM

Summary

Hardworking Customer Service Representative with 5 years of experience working Food industry, Retail and Health & Fitness. Trained in project and time management with extensive knowledge of company policies and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
years of professional experience

Work History

Anytime Fitness
Santa Fe, New Mexico

Club Manager
06.2022 - Current

Job overview

  • Raised club traffic and brand reach with innovative online promotions.
  • Delivered savings by negotiating cost-effective contracts with vendors.
  • Recruited, hired and trained to develop high-performing staff.
  • Grew business over 85% with introduction of new products and services.
  • Increased staff performance and engagement via motivational leadership.
  • Implemented new concepts to maximize profitability.
  • Planned, organized and coordinated special events and celebrations.
  • Met planned profit objectives through technological improvements and productivity enhancements.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Created and updated fitness programs focused on cardio, strength and conditioning.

U.S. Eagle Federal Credit Union
Bernalillo, NM

Teller Specialist
12.2021 - Current

Job overview

  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Developed team communications and information for meetings.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.

Orange Theory Fitness
Albuqurque, New Mexico

Sales Associate
07.2021 - Current

Job overview

  • Drove team revenue totals by bringing in top sales numbers.
  • Prospected new sales leads from directories, referrals and partners.
  • Built professional sales presentations to promote services to groups of potential customers.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Implemented brand marketing and sales campaigns.
  • Set up appointments with potential and current customers to promote new products and services.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
  • Locked in customer business with persuasive negotiation skills.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Costco Wholesale Corp
Albuquerque, NM

Merchandise Assistant
06.2021 - Current

Job overview

  • Educated employees on new merchandise during seasonal workshops.
  • Worked with managers and advertising directors to optimize promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Increased access to inventory by supporting merchandise stocking and search efforts.
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
  • Created stunning displays to capture customer attention. and increase sales.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Defined Fitness
Albuqurque, NM

MEMBERSHIP SERVICE REPRESENTATIVE
07.2019 - 04.2021

Job overview

  • Provide outstanding customer service and to help guests with any membership or gym relative issues.
  • It was also my duty to sale prospects our gym memberships & optional personal training.
  • After completing sales, insure members are receiving exceptional customer service from all team members in their new gym environment.
  • Trained staff on operating procedures and company services.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Cross-trained and provided back up for customer service managers.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Promptly responded to inquiries and requests from prospective customers.

Seasons 52
Albuqurque, NM

HOSTESS COORDINATOR
06.2018 - 08.2019

Job overview

  • At Seasons 52 team members were taught to go above and beyond for each guest that walked through business doors.
  • Answered customer questions about hours, seating and dining information.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

BED BATH & BEYOND
Rio Rancho, NM

CASHIER
01.2017 - 01.2018

Job overview

  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register to record all transactions accurately and efficiently.

THE FREIGHT HOUSE
BERNALILLO, NM

Hostess
01.2016 - 01.2017

Job overview

  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and answered any questions.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

University of New Mexico
Albuquerque, NM

BACHELORS from Philosophy
05.2027

V. SUE CLEVELAND HIGH SCHOOL

HIGH SCHOOL DIPLOMA
05.2018

University Overview

  • Member of Key Club
  • Member of Cyber Patriot

Skills

  • Money handling abilities
  • POS systems expert
  • Retail store support
  • International sales support
  • Key stakeholder relationship building
  • Service standard compliance
  • Sales expertise
  • Retail materials management
  • Multi-line phone talent
  • Professional telephone demeanor
  • Staff education and training

Timeline

Club Manager

Anytime Fitness
06.2022 - Current

Teller Specialist

U.S. Eagle Federal Credit Union
12.2021 - Current

Sales Associate

Orange Theory Fitness
07.2021 - Current

Merchandise Assistant

Costco Wholesale Corp
06.2021 - Current

MEMBERSHIP SERVICE REPRESENTATIVE

Defined Fitness
07.2019 - 04.2021

HOSTESS COORDINATOR

Seasons 52
06.2018 - 08.2019

CASHIER

BED BATH & BEYOND
01.2017 - 01.2018

Hostess

THE FREIGHT HOUSE
01.2016 - 01.2017

University of New Mexico

BACHELORS from Philosophy

V. SUE CLEVELAND HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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