Alexis Villegas
Phoenix,AZ
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mechanic
Mission Foods Corporation
Tempe, AZ
05.2022 - 10.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
Operator
Mission Foods Corporation
Tempe, AZ
04.2021 - 04.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Increased overall product quality through meticulous attention to detail during operation processes.
Call Center Supervisor
VOC / Clinica La Familia
Caborca, Sonora Mexico
05.2020 - 03.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Human Resources Assistant
Construplan
Caborca, Sonora Mexico
02.2019 - 05.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Masters Degree in Psychology - Psychology
Baja California University
Av. Alvaro Obregon, Nueva, 21100 Mexicali, B.C. Mx11.2021
Skills
- Maintenance and repairs
- Hand and power tools
- Mechanical Systems
- Welding and fabrication
Certification
- 12 Certificates of Excellence, Performance and 5S ( Sort, Set in order, Shine, Standardize, Sustain)
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Mechanic
Mission Foods Corporation
05.2022 - 10.2024
Operator
Mission Foods Corporation
04.2021 - 04.2022
Call Center Supervisor
VOC / Clinica La Familia
05.2020 - 03.2021
Human Resources Assistant
Construplan
02.2019 - 05.2020
Masters Degree in Psychology - Psychology
Baja California University