Alexis Vortanz

Progressed from service advisor to assistant service manager by delivering exceptional customer service and demonstrating strong technical knowledge of vehicle maintenance and repairs. Working closely with customers to understand their automotive needs, recommended appropriate services and ensured a seamless service experience from drop off to pick up. As assistant service manager I provided leadership to the team, supported daily operations, and helping drive customer satisfaction and service department efficiency.

Key responsibilities:

• Developed process guides for service protocols, standardizing procedures for consistency across the team.
• Provided exceptional customer service, leading to an increase in repeat business and referrals.
• Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
• Collaborated with technicians to prioritize repair orders, ensuring timely completion of services and customer follow-up.
• Maintained high customer satisfaction standards to meet or exceed targets.

I provided dedicated childcare for 2 young boys of a firefighter working 24 on 48 off shift schedule. Managed daily routines such as school, home work, and outside sports. As well as health care responsibilities for one of the young boys with diabetes. Making sure his pods were changed on time, giving him extra insulin in cases where his sugar would go too high or taking care of him when his sugar would go too low making him sick.

Served as a front desk cashier and customer service representative for pugi in downers grove working primarily at hyundai and volkswagen. Played a key role in ensuring a smooth checkout process for service customer, managing incoming calls, and maintaining accurate daily financial records. In the time I worked there I developed skills in attention to detail and date entry accuracy, automotive service workflow familiarity, as well as being able to handle stressful situations in a face paced environment.

Key Responsibilities:

• Processed customer transactions efficiently using point-of-sale systems.
• Managed cash register operations, ensuring accurate cash handling and reconciliation.

Started as a barista and advanced to shift leader, demonstrating reliability, leadership, and strong customer service skills. responsible for overseeing daily store operations, ensuring product quality, team coordination and positive guest experience in a fast paced environment.

Key Responsibilities:

• Resolved customer issues promptly, improving service satisfaction ratings through effective communication.
• Conducted regular audits of operational procedures, identifying areas for improvement in efficiency.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Provided a customer focused service in a busy cafe, preparing a variety of beverages and snacks, including specialty coffees, fresh popcorn, and gelato. I maintained a high standard in product quality, cleanliness and hospitality while working efficiently to get the task at hand finished.

Key Responsibilities:

• Cleaned counters, machines, utensils, and seating areas daily.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

I worked as a key team member in a family run seasonal concession business, specializing in the production and sale of kettle corn and fresh lemonade at local events, fairs, and markets. Contributed to high energy, customer focused environment by handling food preparation, customer service and stand operations alongside my boss and coworkers.