ALEXIS WAFSTET

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

• Supervision: While at Funko, I have been Team Lead for Specialty Team consisting of 8 Team members where I was also Acting Supervisor during first quarter of 2023. I served as the central point of contact for the team, readily resolving inquiries and providing expert guidance throughout the request processing cycle. Highly efficient at analyzing ZD queues to anticipate workload and strategically assign tasks based on strengths and priorities, optimizing team efficiency and ensuring optimal workload distribution. I was also the main point of contact for coordination with Leadership, Sales Managers and other teams within the company. I have had previous experience where I supervised and trained staff members in offices with 100 Real Estate Agents. Team leadership and training for newer staff members in multiple positions including real estate, library, traditional and remote office environments.
• Office Experience: 20+ years of experience in multiple office environments including traditional and remote positions. Duties have included direct communication through telephone and email, directly with customers, Leadership and various team member. Experience with financial reporting, presentations & account maintenance for 100+ customers, data entry, database management, document creation, inventory & supply ordering, daily banking & check writing, filing and receptionist duties on multi-line switchboards in high stress environments.
• Customer Service: 20+ years of experience in all aspects of my employment. I am passionate about exceeding expectations and delivering exceptional value to all my customers. Efficiently analyzing information including requests in the ZD queues to anticipate workload and strategically collaborate with Sales Managers, Leadership and customers through regular messages, calls & TB meetings, ensuring seamless client satisfaction.
• Detail Oriented: Maintained detailed electronic and paper files in all aspects of my employment. I currently manage an independent order book for Licensor and complex multi-manager customers, utilizing Power BI daily to proactively identify any necessary revisions, release opportunities and address potential issues for the week. My streamlined workflow includes daily Power BI analysis, early issue identification, and effective delegation to ensure smooth project releases. Extensive history with review and updating data entry in multiple corporate, government and real estate databases while maintaining confidentiality.