Alexis Wait
Oronoco,MN
Summary
I am a positive, self motivated, goal-driven, and energetic individual with vital qualifications that will assist your department in fulfilling its' organizational goals.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Mayo Employees Federal Credit Union
06.2023 - Current
- Provided exceptional customer while managing high call volume by actively listening to inquiries and offering personalized solutions.
- Educated customers about online services, payment processing, policies/procedures and important fraud prevention practices.
- Answered telephone inquiries on credit union products including checking and savings accounts, loans, debit/credit cards.
- Refer customers to other internal departments for specialized assistance.
- Maintain a strong knowledge of credit union products, services, procedures and regulatory requirements.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Refer member who fail to make required payments to Collection department for follow up and resolution.
- Collaborate with team members to resolve challenging/unique situations.
Bank Teller
CCFBank
04.2021 - 05.2023
- Managed high-volume transactions while maintaining attention to detail, ensuring positive customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Conducted scheduled audits of cash recyclers, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Contributed to the development of a positive work environment through team building initiatives.
Front Desk Receptionist
Markquart Motors
04.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative office tasks such as filing, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Collected and distributed messages to team members and managers to support high customer service.
- Completed data entry tasks with accuracy and efficiency.
Cashier/Sales Associate
TJ Maxx
11.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Partial College in Landscape -
Chippewa Valley Technical College
Eau Claire, WI01.2022
High school diploma -
Memorial High School
Eau Claire, WI05.2021
Skills
- Positive and professional interpersonal skills
- Verbal and written communication
- Analytical/ Critical Thinking
- Fraud Prevention/Detection
- Maintaining records accurately
- Learning Resource/Mentoring
- Strong Computer Skills
- Vault Ledgering
- Knowledge of Basic Accounting
Additionalinformation - References
- Robert Adrian, Rump's Butcher Shoppe, 715-831-6328
- Heather Mulder, United Health Care, 715-829-7442
- Tara Gallati, Markquart Motors, 715-271-0676
Timeline
Contact Center Representative
Mayo Employees Federal Credit Union
06.2023 - Current
Bank Teller
CCFBank
04.2021 - 05.2023
Front Desk Receptionist
Markquart Motors
04.2020 - 10.2021
Cashier/Sales Associate
TJ Maxx
11.2019 - 07.2020
Partial College in Landscape -
Chippewa Valley Technical College
High school diploma -
Memorial High School
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