Alexis Waldron
Douglasville,GA
Summary
To work with a team and aid company success, and to achieve company objectives
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Key Autism Services
08.2024 - 02.2025
- Opened the clinic on time daily
- Scheduled therapy sessions and Cancelled as needed
- Created and used Inventory supply lists
- Created materials for Clients to work on
- Helped with ABA training
- Interviewed candidates and Hired as needed
- Sent proper communication when a client or employee did not show up
- Used Office 365 for all contacts, meetings, etc
- Worked with a Center Director on scheduling meetings and finding topics
Operations Manager/ Director of Operations
Gaston Telecommunications
01.2023 - 07.2024
- Used Point of Sale system for various tasks
- Lead meetings amongst management
- Assessed escalations and worked to resolve them from the back end
- Performed reporting tasks for the company daily
- Performed inventory, cash, and deposit audits
- Updated company worksheets with current employee information
- Performed payroll deductions
- Sent emails daily as a reminder of necessary tasks
- Delivered documentation to management
- Worked with a small team of upper management to ensure the company ran smoothly
- Signed off on corporate documents regarding Audits
- Canceled trade-ins
- Shipped off obsolete accessories and devices
- Communicated with Management to assist in training
- Performed onboarding tasks for new employees
- Travel to ten different locations regularly
- Managed approximately three incoming calls, 50 emails, and 20 texts simultaneously.
Sales Consultant
Gaston Telecommunications
08.2021 - 09.2022
- Operated point of sale system on an iPad and a computer
- Assisted customers with technical problems on their personal devices
- Performed cash payments
- Performed closing duties, including preparing bank deposits
- Assisted with the collection of deposits when the Brinks truck arrived
- Helped train new hires
- Assisted the manager with clerical duties, such as mailing off devices
- Sold phones, watches, tablets, television service, and internet service
- Kept a record of all of my personal goals and achievements
- Calmed angry customers
- Made calls to corporate offices on customers behalf
- Presented and explained solutions
- During the period I worked for Gaston, I was presented with the position of Team Lead, and held the position until I was transferred to a different store that already contained one
- This position held me accountable as an example to our other employees
Education
Honor High School Graduate -
Koinonia Home School
Villa Rica, GA05.2017
Some College (No Degree) - Information Technology
Coursera
CaliforniaSkills
- Organizational management
- Financial and cash flow analyses
- Management
- Team building/leadership
- Inventory management
- Workforce training
- Inventory control
- Application installations
- Technical support
- Scheduling
- Strong work ethic
- Attention to detail
- Microsoft Office 365
Accomplishments
- Promoted to Director of Operations after 2 years with the company.
- Reduced stealing through Auditing locations regularly.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Certification
The Fundamentals of Information Technology- Google Certificates (Coursera)
Languages
English
Native or Bilingual
Timeline
Operations Manager
Key Autism Services
08.2024 - 02.2025
Operations Manager/ Director of Operations
Gaston Telecommunications
01.2023 - 07.2024
Sales Consultant
Gaston Telecommunications
08.2021 - 09.2022
Honor High School Graduate -
Koinonia Home School
Some College (No Degree) - Information Technology
Coursera
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