Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Walker

Alexis Walker

Business Development & Client Success Manager
Rancho Cucamonga,CA

Summary

Highly accomplished customer success manager with a deep understanding of customer advocacy and retention. Proactive in building relationships and identifying opportunities to ensure customer satisfaction and loyalty while delivering growth with a competitive advantage. Adept in communicating effective solutions to promote customer success, dedicated to cost, process, and resource optimization.

Overview

14
14
years of professional experience

Work History

Senior Business Dev & Client Success Analyst

Sumitomo Rubber North America, Inc
Rancho Cucamonga, CA
01.2019 - 02.2023
  • Spearhead the creation, hiring and training of national sales team to target B2B sales through an Associated Retail Program increasing market share by 5%, profit by 21% and exceeding sales goals for four consecutive years.
  • Established a data collection and A/B Testing system to adjust campaign performance in real time. Averageimprovement of 67% on all customer success plans.
  • Implement multi-channel customer success strategies to drive customer loyalty, and increase retention, resulting in growth of the Associate Dealer Program from 7,000 to 250,000 dealers.
  • Facilitated customer success through daily interdepartmental meetings with C-Level Executives, identifying risks, responding to opportunities, strategizing engagement, and optimizing customer journey.

Marketing Analyst

Sumitomo Rubber North America, Inc
Rancho Cucamonga, CA
01.2016 - 01.2019
  • Spearheaded the development of a SaaS dashboard, leveraging data analysis and predictive insights to forecast customer behavior, enhance customer satisfaction, and identify sales opportunities.
  • Facilitated integration of new products with successful go-to-market strategies, leading to early product adoption and surpassing sales targets, notably the Wildpeak AT3W which saw a 42% surge in market share and 4 million units in the first year.
  • Coordinated and hosted Global Branding Team Meeting attended by over 200 executives, fostering the establishment of a unified brand messaging and increased brand loyalty across subsidiaries.
  • Led a team of five marketing specialists to develop engaging content strategies, winning 3 awards from 2016 - 2018.

Strategic Partnerships Manager

Roadstarr Motorsports
Los Angeles , CA
08.2009 - 03.2016
  • Catalyzed 63% growth in revenue through strategic partnerships with industry key players.
  • Implemented customer loyalty program, resulting in a notable rise in customer retention, and provided staff with training to ensure successful adoption of program.
  • Utilized inbound marketing techniques such as blogging, article writing, and social media hubs to bolster monthly organic website traffic by 35%.
  • Constructed and executed an influencer marketing strategy to broaden brand awareness, with campaigns tailored to distinct customer segments to accelerate sales.

Education

MBA - Management

California State University
San Bernardino San Bernardino, CA
06.2024

B.S - Finance

California State University
San Bernardino San Bernardino, CA
06.2015

Skills

  • Microsoft Office
  • Salesforce
  • Internet Research
  • Lead Generation
  • Stakeholder Communications
  • Google Analytics/Firebase
  • Strategic Networking and Partnership
  • Business Intelligence and Analysis
  • Database Management

Timeline

Senior Business Dev & Client Success Analyst

Sumitomo Rubber North America, Inc
01.2019 - 02.2023

Marketing Analyst

Sumitomo Rubber North America, Inc
01.2016 - 01.2019

Strategic Partnerships Manager

Roadstarr Motorsports
08.2009 - 03.2016

MBA - Management

California State University

B.S - Finance

California State University

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Alexis WalkerBusiness Development & Client Success Manager