Alexis Walker
Philadelphia,PA
Summary
Dedicated, empathetic individual with a Bachelor’s in Social Work with over of two years of experience as a Crisis Counselor who is knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance, as well as being passionate about becoming a Master’s level graduate to continue building upon commitment to enhance human and societal well-being by providing mental health support, advocating on behalf of and working toward the empowerment and improvement of lives and communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Vibrant Emotional Health, 988 Lifeline
02.2022 - Current
- Provides evidence-based information and referrals, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress
- Conduct assessments in accordance with program policies & procedures
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services
- Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors
- Manage interactions to ensure the appropriate level of support is provided in an efficient manner
- Accurately and efficiently document client interactions
- Utilize telephone, SMS texting, and/or web chat to interact with clients
- Participates in monthly supervision
- Guides clients in developing skills and strategies for dealing with problems.
- Maintains confidentiality of records related to Clients
Head Server and Host
Craft Concepts Group
04.2018 - 03.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Managed food resources, memorized orders, and coordinated customer service.
- Increased sales per customer by listening actively and recommending relevant menu items.
Sexual Assault Counselor
WOAR
08.2018 - 08.2019
- Used skills such as active listening and collaborative problem-solving daily to connect with Clients and address concerns.
- Utilize resource referral database to provide information and referral assistance to callers seeking supportive services
- Maintained open and neutral position to expedite communication with victims.
- Collaborated with law enforcement and district attorneys, to improve services for sexual assault victims.
- Provide follow-up to high-risk callers
- Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
- Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
- Answer and triage phone calls Provided medical accompaniment at the Philadelphia Sexual Assault Response Center (PSARC)
- Participated in monthly supervision
- Completed special projects as assigned by supervisor.
Education
Bachelor's - Social work
Temple University
Philadelphia, Pennsylvania05.2019
Skills
- Proficiency in computer skills
- Strong writing and analytical skills
- Excellent customer service skills
- Active Listening
- Crisis Handling
- Case Management
- Critical Thinking
- Data Collection and Analysis
Accomplishments
- Member – Temple University’s Alpha Delta Mu, Beta Rho Honor Society
- Gives back to the community through active volunteer service
Leadership Experience
- Vibrant Emotional Health, Live Monitoring and Role Playing: Having the opportunity to help prepare new hires for the lines effectively through actively live monitoring or participating in role play scenarios, accurately scoring and conductively critiquing interactions, after displaying exceptional clinical skills and quality Client interactions through the Counselor’s own work
- Mentor-Mentee Program through Temple’s School of Social Work: Provided advice, guidance, and feedback. Offered encouragement and support to try new things. Identified resources that helped mentees with both personal and professional development and growth
- Eye-to-Eye: Acted as an ally of this organization, not a member. This organization was designed for youth (and run by volunteers) with learning disabilities, such as Dyslexia or ADHD. Participated in activities with the youth which focused mainly on art projects.
References
References available upon request.
Certification
- Certified Mandated Reporter, Vibrant Emotional Health - 2023
Timeline
Crisis Counselor
Vibrant Emotional Health, 988 Lifeline
02.2022 - Current
Sexual Assault Counselor
WOAR
08.2018 - 08.2019
Head Server and Host
Craft Concepts Group
04.2018 - 03.2020
Bachelor's - Social work
Temple University
- Certified Mandated Reporter, Vibrant Emotional Health - 2023
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