Alexis Walker
Summary
Confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Weiser Security Services
09.2023 - Current
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
DSI Security Services
01.2020 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Arby's Crew Member
Arby's
07.2014 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Customer Service Representative
Sitel
01.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate Degree -
East Mississippi Community College
High School Diploma -
West Point High School
05.2016
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Call Center Operations
- CPR Certified
Certification
CPR Certification
Timeline
Security Officer
Weiser Security Services
09.2023 - Current
Security Officer
DSI Security Services
01.2020 - 06.2022
Customer Service Representative
Sitel
01.2019 - 11.2019
Arby's Crew Member
Arby's
07.2014 - 05.2022
Associate Degree -
East Mississippi Community College
High School Diploma -
West Point High School