Alexis Walker
Sherman,TX
Summary
Seasoned professional with 10 years of diverse customer service experience, skilled in effective communication, rapid issue resolution, and maintaining professionalism under pressure. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
Work History
Call Center Representative
National General Insurance Company
09.2021 - Current
- Manage 20-30 inbound customer calls, effectively and efficiently, in complex, fast-paced and challenging call center environment.
- Facilitate clear and concise communication with both internal and external customers to ascertain and address their needs promptly
- Adhere to established protocols for each claim report or inquiry, ensuring accurate and timely documentation across various systems
- Mentor new hires as they navigate our systems and protocols, fostering teamwork within the call center.
Records Retrieval Agent III
Cotiviti
04.2019 - 07.2021
- Facilitated the retrieval of medical records by initiating and maintaining communication with healthcare provider offices, ensuring adherence to priority work allocations
- Collaborated with healthcare providers to determine and coordinate the most effective methods of medical record retrieval
- Delivered precise and prompt updates to clients regarding the status of medical record collections, maintaining a high standard of professionalism and client service.
- Developed efficient filing system to retrieve records quickly.
Customer Service Representative
Globe Life
01.2019 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Educated customers about billing, payment processing and support policies and procedures.
Benefit Verification Specialist
AmerisourceBergen
11.2018 - 01.2019
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Assessed and documented patient insurance benefits, ensuring accurate capture of coverage details, cost-sharing specifics, and provider options across multiple payer plan.
- Identified coverage restrictions to facilitate expedited patient access.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Customer Lending Representative
loanDepot
08.2017 - 10.2018
- Established and maintained strong relationships by providing top-tier customer service, ensuring precise verification of consumer information submitted via online platforms
- Assisted clients in identifying their financial goals and objectives to tailor solutions that align with their needs.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Customer Service Representative
Mastec Advanced Technologies
08.2016 - 06.2017
- Resolved customer inquiries, ensuring accurate and efficient communication while documenting interactions to maintain a comprehensive record of requests, issues, and outcomes
- Coordinated technician dispatches and managed appointment scheduling tailored to customer requirements, contributing to enhanced service satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
TMS Transit Specialist
TAPS
09.2014 - 11.2015
- Enhanced customer satisfaction by providing comprehensive information on services and promotions, coupled with active engagement and proficient interpersonal communication
- Managed client relations by serving as the primary point of contact, delivering accurate route information and tailoring ride schedules to individual customer requirements
- Addressed and resolved customer and public complaints through attentive listening and effective problem-solving techniques.
Customer Service Representative
Check N Go
10.2013 - 03.2014
- Provided comprehensive face to face customer service, addressing inquiries and processing transactions such as payments, money orders, and payday loans with accuracy and efficiency
- Ensured operational readiness by performing opening duties, including cash drawer audits and equipment checks, to maintain store functionality and security.
Recovery Specialist
West Asset Management
08.2012 - 07.2013
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Coordinated and implemented debt repayment plans tailored to individual financial circumstances, accurately recorded customer information, and facilitated payment processing.
- Maintained composure and professionalism during interactions with challenging clients, ensuring a high standard of customer service while effectively managing debt recovery communications
- Achieved performance goals on consistent basis.
Education
Certificate - Medical Billing And Coding
Grayson College
Denison, TX05.2025
Skills
- Active Listening
- Microsoft Office Expertise
- Customer Service
- Strong Organizational Skills
- Data Entry
- 65 WPM Typing Speed
Timeline
Call Center Representative
National General Insurance Company
09.2021 - Current
Records Retrieval Agent III
Cotiviti
04.2019 - 07.2021
Customer Service Representative
Globe Life
01.2019 - 02.2019
Benefit Verification Specialist
AmerisourceBergen
11.2018 - 01.2019
Customer Lending Representative
loanDepot
08.2017 - 10.2018
Customer Service Representative
Mastec Advanced Technologies
08.2016 - 06.2017
TMS Transit Specialist
TAPS
09.2014 - 11.2015
Customer Service Representative
Check N Go
10.2013 - 03.2014
Recovery Specialist
West Asset Management
08.2012 - 07.2013
Certificate - Medical Billing And Coding
Grayson College