ALEXIS WALKER
LAURELTON
Summary
Skilled Service Host with background in various hospitality environments. Possess strong customer service skills and ability to effectively manage high-volume workloads. Known for maintaining a positive and welcoming atmosphere, ensuring customer comfort and satisfaction. Impactful contributions include streamlining processes and implementing creative strategies to enhance guest experience.
Overview
5
5
years of professional experience
Work History
Customer Service/Money Service Host
WALMART
Valley Stream
10.2021 - Current
- Greeted customers warmly and provided assistance with inquiries.
- Maintained cleanliness and organization of service areas for customer convenience.
- Collaborated with team members to ensure efficient service delivery.
- Operated cash registers accurately for seamless transactions.
- Educated customers about promotions and store policies effectively.
Seasonal Assistant Manager
MACY'S
Manhattan
09.2024 - 01.2025
- Assisted in managing daily store operations and customer service strategies.
- Trained and supervised sales associates to enhance team performance.
- Coordinated inventory management and product replenishment processes.
- Implemented visual merchandising standards to improve store presentation.
Merchandise Coordinator
HOMEGOODS
Westbury
11.2020 - 10.2021
- Managed inventory levels by overseeing stock replenishment and organization processes.
- Trained new team members on merchandise handling and visual merchandising standards.
- Ensures associates complete tasks and daily activities in accordance with store plan
- Promotes credits and loyalty cards during customer interactions
- Coordinated merchandise displays to enhance store presentation and customer engagement.
Education
High School Diploma -
JOHN BOWNE HIGH SCHOOL
FLUSHINGPhlebotomy Diploma -
AUSTIN MEDICAL ASSISTANT TRAINING
FOREST HILLSSkills
- Team Leadership & Staff Development
- Customer Experience Management
- Sales and Visual Merchandising
- Inventory Control & Loss Prevention
- Scheduling & Workforce Planning
- Operational Efficiency
- Cross Functional Collaboration
- Problem Solving & Decision Making
Timeline
Seasonal Assistant Manager
MACY'S
09.2024 - 01.2025
Customer Service/Money Service Host
WALMART
10.2021 - Current
Merchandise Coordinator
HOMEGOODS
11.2020 - 10.2021
High School Diploma -
JOHN BOWNE HIGH SCHOOL
Phlebotomy Diploma -
AUSTIN MEDICAL ASSISTANT TRAINING