Alexis Walton
Cypress,TX
Summary
Dynamic Customer Success Specialist with a proven track record at Beyond Financial, excelling in fraud prevention and analysis. Leveraged advanced data analytics to enhance detection capabilities, significantly reducing fraud losses. Skilled in CRM software and feedback collection, demonstrating exceptional analytical abilities and a commitment to compliance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Success Specialist
Beyond Financial
Remote
11.2022 - 05.2025
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
Sales Rep
Alorica
Remote
06.2020 - 11.2022
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Fraud Analyst
Fiserv
Remote
02.2018 - 06.2020
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
High School Diploma -
Klein Forest High School
Houston Texas 06.2019
Skills
- Feedback collection
- Sales support
- Customer segmentation
- CRM software
- Sales expertise
- Call center operations
- Quality control
- Sales closing
- Computer proficiency
- Live chat support
Timeline
Customer Success Specialist
Beyond Financial
11.2022 - 05.2025
Sales Rep
Alorica
06.2020 - 11.2022
Fraud Analyst
Fiserv
02.2018 - 06.2020
High School Diploma -
Klein Forest High School