Alexis Warfel
Mattoon,IL
Summary
Reliable and accountable individual demonstrating a prominent level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout the experience. Possessing an exceptional work ethic and desire to go beyond exceeding company expectations. Offering a knack for building productive working relationships. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Co-Manager
Gliks
12.2024 - Current
- Assisted in daily operations to ensure efficient store performance.
- Managed inventory levels, reducing stock discrepancies through regular audits.
- Supported team training initiatives, enhancing staff knowledge of products and services.
- Implemented visual merchandising strategies to improve customer engagement and sales.
- Conducted cash handling and transaction processing with accuracy and attention to detail.
- Collaborated with management to address customer inquiries and resolve issues promptly.
- Maintained cleanliness and organization of sales floor, contributing to a positive shopping experience.
Patient Service Representative
The University of Kansas Health System
03.2024 - 12.2024
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Managed patient scheduling efficiently using electronic health record systems.
- Coordinated communication between patients and healthcare providers, ensuring seamless information flow.
- Assisted in verifying insurance eligibility and benefits for patients prior to appointments.
- Maintained accurate patient records in compliance with HIPAA regulations and organizational policies.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Benefits Coordinator
Olathe Smiles Dentistry
04.2021 - 03.2023
- Administered employee benefits programs, ensuring compliance with policies and regulations.
- Assisted in resolving benefits-related inquiries, providing timely support to employees and management.
- Maintained accurate records of employee benefits participation, ensuring data integrity for audits.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Assistant Manager
Carters Oshkosh
11.2020 - 03.2021
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to implement inventory management practices, reducing stock discrepancies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Analyzed sales data to identify trends, informing merchandising and promotional strategies.
- Coordinated team schedules to optimize coverage during peak shopping hours, enhancing customer experience.
- Maintained compliance with company policies and safety regulations through regular audits and inspections.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
Education
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS05-2022
Skills
- Staff management
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Policy implementation
- Time management
- Schedule preparation
- Goal setting
Timeline
Co-Manager
Gliks
12.2024 - Current
Patient Service Representative
The University of Kansas Health System
03.2024 - 12.2024
Benefits Coordinator
Olathe Smiles Dentistry
04.2021 - 03.2023
Assistant Manager
Carters Oshkosh
11.2020 - 03.2021
Associate of Arts - General Studies
Johnson County Community College