Alexis Waring
Brooksville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Office Supervisor
Florida Medical Clinic
12.2019 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Provided materials preparation, notes and minute taking for meetings.
- Delivered performance reviews, recommending additional training or advancements.
- Standardized office structures and processes to promote collaboration and increased performance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Front Office Medical Assistant
Florida Medical Clinic
12.2019 - Current
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Collected deductibles and copays to post money to patient accounts.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Submitted insurance claims and updated patients' insurance information.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Provided medical billing and coding duties.
- Submitted patient statements and medical billing to insurance companies.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Team Leader
Florida Medical Clinic
12.2019 - 08.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FLMedical Assistant -
Southern Technical College
Tampa, FLHigh School Diploma -
Strawberry Crest High School
Dover, FL05.2016
Skills
- Scheduling and Calendar Management
- Presentation Design
- Proposal Writing
- Workflow Planning
- Expense Reporting
- Documentation and Control
- Employee Management
- Staff Supervision
- Training and Coaching
- Policy and Procedure Modification
- Payroll and Budgeting
- Compliance Monitoring
- Team Supervision
- Customer Service
- Staff Hiring
- Staff Management
- Billing
- Administrative Support
- Office Management
- Data Entry
- Employee Supervision
- Organizational Skills
- Team Bonding
- Conflict Management
- Workflow Optimization
Accomplishments
2020 - Top FMC Healthcare Hero nomination
2022 - Employee Of The Year Top 10
Timeline
Office Supervisor
Florida Medical Clinic
12.2019 - Current
Front Office Medical Assistant
Florida Medical Clinic
12.2019 - Current
Team Leader
Florida Medical Clinic
12.2019 - 08.2020
Associate of Science - Nursing
Hillsborough Community College
Medical Assistant -
Southern Technical College
High School Diploma -
Strawberry Crest High School