Alexis Warkentine
Burlington
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Officer II
Lyon County Emergency Communications Cetner
05.2021 - Current
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
911 Dispatcher
Chanute 911
06.2020 - 05.2021
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Burlington High School
Burlington06-2020
Skills
- Data tracking
- Information dissemination
- Call prioritization
- Customer service
- Collaboration skills
- Crisis communication
- Incident reporting
- Geographic knowledge
- Resource management
- Radio communication
- Time management
- Situational awareness
- Conflict resolution
- Problem-solving
- Decision-making
- Computer-aided dispatch
- Stress management
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Typing speed
- Stress tolerance
- Information gathering
- EMS dispatch
Certification
Certified in NCIC
Certified in Emergency Medical Dispatch
Certified in Emergency Fire Dispatch
Certified Training Officer
Certified in Telecommunicator CPR
Timeline
Communications Officer II
Lyon County Emergency Communications Cetner
05.2021 - Current
911 Dispatcher
Chanute 911
06.2020 - 05.2021
High School Diploma -
Burlington High School
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