Alexis Washington
Rancho Cordova,CA
Summary
My objective is to both grow professionally, and work within a company whose goals I believe in and support. I am a highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Habit Burger Grill
Rancho Cordova, CA
08.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Shift Manager
Taco Bell
Carmichael, CA
02.2019 - 07.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
Administrative Assistant
Blue River
Sacramento, CA
03.2015 - 06.2019
- At Blue River, my role was primarily to assist my supervisors, the staff, and our customers in any way possible
- As the company was based on design and digital solutions, it was imperative that my focus was on overall user experience
- I also worked as receptionist answering and directing calls, identifying, and resolving customer complaints efficiently, and updating customer information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Some College (No Degree) - Sales And Marketing Education
WGU
05.2019
Diploma -
KEEMA HIGH SCHOOL
01.2012
Skills
I am committed to providing exceptional service to those I work with My drive and my passion to excel allows me to provide the best experience to my customers
- Financial Administration
- Expense Control
- Schedule Management
- Quality Management
- Customer Relationship Management
- Branding
- Workflow Planning
- Purchasing
- Community Outreach
- Performance Evaluations
- Staff Motivation
- Training and Development
- Team Player
City
Sacramento
Certification
- ServeSafe Proctor Certified
Timeline
General Manager
Habit Burger Grill
08.2022 - Current
Shift Manager
Taco Bell
02.2019 - 07.2022
Administrative Assistant
Blue River
03.2015 - 06.2019
Some College (No Degree) - Sales And Marketing Education
WGU
Diploma -
KEEMA HIGH SCHOOL