ALEXIS WAY
Summary
Customer-oriented General Manager with 5+ years of property management experience focused on increasing revenues and expanding margin. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
GMH Communities
02.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with vendors.
- Developed and implemented strategies to increase sales and profitability.
- Coordinated with maintenance staff to ensure timely completion of repairs and maintained a 10/10 score for maintenance satisfaction.
- Created innovative programming events for residents on a monthly basis.
Property Manager
Hanover Company
05.2022 - 02.2024
- Prepared detailed budgets and financial reports for the property on a monthly basis.
- Prepared and administered contracts for provision of property services, such as cleaning, maintenance, and security services.
- Increased Online Reputation score to 95 and made the Elite 1% for J Turner Research in 2022.
- Assessed applications for affordable housing prospective tenants (WDU) to determine eligibility for housing programs.
Property Manager
Hanover Company
04.2020 - 05.2022
- Met benchmarks for occupancy, rent collections and timely compliance paperwork.
- Increased Online Reputation to 95 and made the Elite 1% for J Turner Research in 2021.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
Assistant Property Manager
Hanover Company
08.2019 - 04.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Leasing Consultant
Hanover Company
01.2019 - 08.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
Education
Bachelor of Science - Nutrition And Dietetics
West Chester University of Pennsylvania
West Chester, PA05.2017
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient Multi-tasker
- Customer Relations
- Vendor Relationships
Certification
Pennsylvania Real Estate License
Timeline
General Manager
GMH Communities
02.2024 - Current
Property Manager
Hanover Company
05.2022 - 02.2024
Property Manager
Hanover Company
04.2020 - 05.2022
Assistant Property Manager
Hanover Company
08.2019 - 04.2020
Leasing Consultant
Hanover Company
01.2019 - 08.2019
Bachelor of Science - Nutrition And Dietetics
West Chester University of Pennsylvania
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