Results-driven professional with expertise in stress tolerance and communication, successfully implemented robust anti-fraud measures at Verizon Inc., enhancing account security significantly. Proven experience in customer service and healthcare, demonstrating cross-cultural sensitivity and a thorough understanding of airport procedures. Recognized for a proactive approach to addressing complex challenges while consistently delivering exceptional service. Career objective focuses on further advancing security protocols and customer engagement strategies.
Hi, I’m
Alexis Webber
Saint Paul,MN
Summary
Overview
6
years of professional experience
Work History
MSP AirportSt Paul , MN
Delta Lounge Agent
02.2023 - Current
Job overview
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided customer service support to guests, including responding to inquiries and resolving complaints.
- Restocked supplies such as condiments, napkins, utensils, and glassware, as needed.
- Maintained cleanliness of the lounge area, including wiping down tables, chairs, and counters.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Managed reservations for large groups visiting the lounge area.
anthem blue cross blue shieldSt Louis, MO
CSR
11.2021 - 12.2023
Job overview
- Analyzed current trends in the healthcare industry in order to provide informed advice to customers.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Provided guidance to customers regarding eligibility criteria for various health plans.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
Quest DiagnosticsSt Louis, Missouri
Medical Receptionist
08.2021 - 11.2021
Job overview
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
peoples health centersSt Louis, MO
Csr
10.2020 - 08.2021
Job overview
- Answered high-volume calls about scheduling and canceling appointments.
- Processing payments for co-pays.
- Checking patient in/out appointments.
Automated Health Systems Inc.St Louis, MO
Benefit Specialist
03.2020 - 08.2020
Job overview
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Assisted clients in understanding their benefits and eligibility criteria by providing detailed information and support.
- Checked accuracy and completeness of benefits applications and documents.
- Provided customer service support to employees regarding questions or concerns about their benefits packages.
- Conducted research to evaluate potential vendors for health, dental, vision, life insurance, disability coverage, 401 plans.
Verizon IncSt Louis, MO
Fraud Prevention Agent
05.2019 - 03.2020
Job overview
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Conducted detailed investigations of suspicious account activity to identify and prevent fraudulent transactions.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Approved and denied credit applications.
- Verified, passports, state ID/driver's license, lease agreements and social security numbers
Education
McClure HighSt Louis, MO
High School Diploma
05-2019
University Overview
Skills
- Resilience Under Pressure
- Airport Operations
- Flight Timetable Management
- Food Safety Compliance Awareness
- Cross-cultural sensitivity
- Effective Communication
- Baggage handling
Timeline
Delta Lounge Agent
MSP Airport
02.2023 - Current
CSR
anthem blue cross blue shield
11.2021 - 12.2023
Medical Receptionist
Quest Diagnostics
08.2021 - 11.2021
Csr
peoples health centers
10.2020 - 08.2021
Benefit Specialist
Automated Health Systems Inc.
03.2020 - 08.2020
Fraud Prevention Agent
Verizon Inc
05.2019 - 03.2020
McClure High
High School Diploma
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