Alexis Webster
H&H Medical Inc.
Bronx,N.Y.
14
years of professional experience
An articulate, motivated, and professional Secretary with over ten years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external clients. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Work History
Administrative Secretary
1 Year- Managed schedules, calendars, and conferences for staff, patients, Reps, and venders
- Attended multiline phone switchboard, managed clerical duties
- Prepared agendas, distributed charts, collected co-pays, obtained prior auth, and other relevant materials
- Handle confidential information and documents with discretion and maintain their proper organization
Administrative Secretary
3 Years- Assisted in improving department client grievance reports by 23% during my tenure
- Handled administrative procedures to meet objectives set by boards of directors or senior management
- Worked effectively as the team leader in a fast-paced, high-volume work environment
- Mastered the navigation of salesforce and trained all new department agents on the company CRM data basis
Lead Customer Rep Supervisor
10 Years- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Handled all escalated calls for the department via phone, email, and web chat
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Received certifications and gained experience navigating the Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project
Education
High School Diploma
Skills
Strong organizational skills
Time management skills
Exceptional communication skills
Interpersonal skills
Ability to work independently
Ability to work as part of a team
Detail-oriented
Ability to handle multiple tasks simultaneously
Experience in managing budgets
Experience in handling financial documents
Timeline
Administrative Secretary
H&H Medical Inc.
01.2023 - 01.2024Read More
Administrative Secretary
Golden Customer Care
01.2020 - 01.2023Read More
Lead Customer Rep Supervisor
Major World
01.2010 - 01.2020Read More
HERBERT H LEHMAN HIGH SCHOOL
High School Diploma
Read More