Alexis Webster
Bronx,N.Y.
Summary
An articulate, motivated, and professional Secretary with over ten years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external clients. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
14
14
years of professional experience
Work History
Administrative Secretary
H&H Medical Inc.
01.2023 - 01.2024
- Managed schedules, calendars, and conferences for staff, patients, Reps, and venders
- Attended multiline phone switchboard, managed clerical duties
- Prepared agendas, distributed charts, collected co-pays, obtained prior auth, and other relevant materials
- Handle confidential information and documents with discretion and maintain their proper organization
Administrative Secretary
Golden Customer Care
01.2020 - 01.2023
- Assisted in improving department client grievance reports by 23% during my tenure
- Handled administrative procedures to meet objectives set by boards of directors or senior management
- Worked effectively as the team leader in a fast-paced, high-volume work environment
- Mastered the navigation of salesforce and trained all new department agents on the company CRM data basis
Lead Customer Rep Supervisor
Major World
01.2010 - 01.2020
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Handled all escalated calls for the department via phone, email, and web chat
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Received certifications and gained experience navigating the Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project
Education
High School Diploma -
HERBERT H LEHMAN HIGH SCHOOL
01.2004
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in managing budgets
- Experience in handling financial documents
Timeline
Administrative Secretary
H&H Medical Inc.
01.2023 - 01.2024
Administrative Secretary
Golden Customer Care
01.2020 - 01.2023
Lead Customer Rep Supervisor
Major World
01.2010 - 01.2020
High School Diploma -
HERBERT H LEHMAN HIGH SCHOOL