To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Jr. Developer
Nodecraft
05.2023 - 09.2024
Worked alongside fellow developers to create early elements of a plugin for Unreal Engine
Worked as a liaison between the development and support teams to migrate game panels from an old system to a new system and develop new game panels
Assisted with developing a quality assurance and testing plan for a major product launch
Followed testing plans and reported issues to ensure functionality and ease of use
Level 1 Customer Support Representative
Nodecraft
10.2021 - 05.2023
Provided customer support both in technical issues and billing
Utilized both a web chat system and phone call system to assist customers
Wrote knowledgebase articles regarding processes for various game servers
Tested various modpacks and games for specification needs
Migrated customer servers and assisted in upgrading operating systems for server boxes
Engineering Co-Op Student
Morrison Products
05.2019 - 08.2019
Assisted in testing, data collection, and data analysis of newly developed products
Tested customer systems as part of a service the company offers through their engineering division
Engineering Intern
Grover Musical Products
05.2018 - 07.2018
Developed and fine tuned a 3D model of a new guitar tuner and printed prototypes to send to a manufacturer for further costing.