Alexis Weeks
Clinton,CT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Old Saybrook, CT
10.2018 - Current
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Served as a liaison between staff members and senior management personnel.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Supervisor
From You Flowers
Old Saybrook, CT
10.2022 - 10.2023
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Managed company social media accounts
- Fulfilled orders for VIP clientele
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Answered several calls per shift to assist with customer questions and concerns.
Real Estate Intern
William Raveis Real Estate Inc.
Old Saybrook, CT
08.2017 - 11.2017
- Provided administrative support to agents including scheduling appointments and coordinating meetings.
- Provided feedback on showings after each visit.
- Developed a database of contacts through cold calling techniques.
- Attended client meetings with agents and took detailed notes.
Education
High School Diploma -
Middletown Adult Education
Middletown06-2017
Skills
- Strategic Planning
- Workload Management
- Customer Rapport
- Customer Relations
Accomplishments
- Valedictorian
- Student Ambassador
- Advocate for Even Start Program
References
References available upon request.
Timeline
Supervisor
From You Flowers
10.2022 - 10.2023
Assistant Manager
Dunkin' Donuts
10.2018 - Current
Real Estate Intern
William Raveis Real Estate Inc.
08.2017 - 11.2017
High School Diploma -
Middletown Adult Education