Alexis Wenger
Holland,MI
Summary
Supportive Therapist Intern using multiple approaches to encourage client healing and growth. Currently working towards obtaining my limited license in Michigan. Applying in April 2024 and hoping to obtain licensure in June 2024. Passionate about supporting adolescents and young adults and promoting mental health and coping skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Anna's House Rcf
Holland, MI
10.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Notified server after seating parties in section to facilitate prompt service.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assisted staff by serving food and beverages or bussing tables.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Balanced cash register at end of shift according to established procedures.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Provided menus and answered questions about menu items and specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Internship
Bethany Christian Services
Holland, MI
05.2023 - 04.2024
- Throughout the year, I was able to apply my knowledge and time into clinical training.
- I was a therapist for many clients under supervision.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Developed individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Provided crisis intervention services when needed.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Provided psychoeducation on topics such as stress management, anger management, parenting skills.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
- Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- I learned to gather resources that would me interact with my clients.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- I learned the softwares, myEvolv and Avatar, to document and schedule clients.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- I was able to learn many techniques from my supervisors as I sat in on sessions while conducting my own.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Maintained positive working relationship with fellow staff and management.
Front Desk
Planet Fitness
Holland, MI
05.2022 - 10.2023
- Worked with members to sign up and cancel memberships.
- Dealt with money handling.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Resolved guest complaints to maintain complete customer satisfaction.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- I received employee of the month again in a short time being there.
- I have received many compliments from members and I appreciate each and every one of them.
Front Desk
Planet Fitness
Holland, MI
04.2021 - 10.2021
- Worked with members to sign up and cancel memberships.
- Dealt with money handling.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Resolved guest complaints to maintain complete customer satisfaction.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- I received employee of the month again in a short time being there.
- I have received many compliments from members and I appreciate each and every one of them.
Internship
Pine Rest Christian Mental Health Services
Grand Rapids, MI
01.2021 - 05.2021
- Interviewed clients and distributed a variety of tests.
- Graded, reviewed, and organized those test.
- Interns were trusted to know what they were doing because the folder then get turned into the clinicians to make diagnostic conclusions.
- Proofread documents before submitting them for review.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Organized information from multiple sources into accessible formats for easy retrieval.
Cashier/Barista
BIGGBY COFFEE
Holland, MI
09.2019 - 12.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped with purchases and signed customers up for rewards program.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Sales Associate
Shoe Carnival Inc.
Holland, MI
06.2019 - 08.2019
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves according to size, color or style.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Analyzed customer feedback data to recommend improvements in service quality.
Shoe Sales Associate
Shoe Carnival Inc.
Holland, MI
11.2017 - 06.2018
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves according to size, color or style.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Analyzed customer feedback data to recommend improvements in service quality.
Education
Master's Degree - Social Work
Grand Valley State University
true04-2024
Bachelor's Degree - Psychology
Grand Valley State University
Allendale, MI04.2022
High school or equivalent -
West Ottawa High School Campus
05.2018
Skills
- Quick Learner
- Accommodating
- Trustworthy
- Approachable
- Easy Going
- Conflict Resolution
- Customer Service
- Time Management Skills
- Case Management
- Individual / Group Counseling
- Building Rapport
- Treatment Planning
Personal Information
Work Permit: Authorized to work in the US for any employer.
Certification
- Health Compliance Training - March 2023
- 2023 Confidentiality and HIPAA Training - May 2023
- Active Shootings in the Workplace: Prevention and Survival - May 2023
- Advanced Directives - May 2023
- Appeals and Grievances - May 2023
- Corporate Compliance - May 2023
- Cultural Competence - May 2023
- Cybersecurity for Employees - May 2023
- HIPPA - May 2023
- Identifying and Preventing Sexual Harassment - May 2023
- Introduction to Trauma Informed Care - May 2023
- Limited English Proficiency - May 2023
- Person Centered Planning and Self Determination - May 2023
- Sexual Abuse Training - May 2023
- Standard Precautions - May 2023
- Recipient Rights - June 2023
- TF-CBT - June 2023
- Responsible Conduct of Research (RCR) - November 2023
- Human Trafficking for Social Workers - January 2024
- Cognitive Behavioral Therapy for Children and Adolescents - February 2024
- Treating Co-Occurring Disorders - February 2024
- Implicit Bias Training - April 2024
Affiliations
- Church on Sundays
- Connect with the Church on Wednesdays
- Different sports leagues throughout the year
Accomplishments
- Employee of the month multiple times at both Shoe Carnival and Planet Fitness.
- Was given the "Most Supportive Teammate" award in High School Volleyball.
- Made Varsity Volleyball and Basketball my sophomore year of High School.
- Ended High School with a 3.5 GPA
- Ended Undergrad with a 3.58 GPA
- Honors Society Foundation
References
References available upon request.
Timeline
Restaurant Hostess
Anna's House Rcf
10.2023 - Current
Internship
Bethany Christian Services
05.2023 - 04.2024
Front Desk
Planet Fitness
05.2022 - 10.2023
Front Desk
Planet Fitness
04.2021 - 10.2021
Internship
Pine Rest Christian Mental Health Services
01.2021 - 05.2021
Cashier/Barista
BIGGBY COFFEE
09.2019 - 12.2020
Sales Associate
Shoe Carnival Inc.
06.2019 - 08.2019
Shoe Sales Associate
Shoe Carnival Inc.
11.2017 - 06.2018
Master's Degree - Social Work
Grand Valley State University
Bachelor's Degree - Psychology
Grand Valley State University
High school or equivalent -
West Ottawa High School Campus
- Health Compliance Training - March 2023
- 2023 Confidentiality and HIPAA Training - May 2023
- Active Shootings in the Workplace: Prevention and Survival - May 2023
- Advanced Directives - May 2023
- Appeals and Grievances - May 2023
- Corporate Compliance - May 2023
- Cultural Competence - May 2023
- Cybersecurity for Employees - May 2023
- HIPPA - May 2023
- Identifying and Preventing Sexual Harassment - May 2023
- Introduction to Trauma Informed Care - May 2023
- Limited English Proficiency - May 2023
- Person Centered Planning and Self Determination - May 2023
- Sexual Abuse Training - May 2023
- Standard Precautions - May 2023
- Recipient Rights - June 2023
- TF-CBT - June 2023
- Responsible Conduct of Research (RCR) - November 2023
- Human Trafficking for Social Workers - January 2024
- Cognitive Behavioral Therapy for Children and Adolescents - February 2024
- Treating Co-Occurring Disorders - February 2024
- Implicit Bias Training - April 2024
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