Alexis Werner
Boynton Beach,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Schumacher Auto Group- Subaru Delray Beach
04.2023 - Current
- Managed daily phone calls up to 50 per day, set appointments
- Interpret customer needs during needs analysis
- Hit monthly sales goals and sold 12 cars per month on average
- High closing percentage
- Deliver vehicle to customers prior to leaving to ensure satisfaction
- Maintain high level CSI (customer satisfaction index) surveys.
Service Advisor
Sunroad Automotive
03.2022 - 03.2023
- Handle administrative and customer relations aspects of service department operations
- Interpret customer concerns and comments for technician, so that technician will diagnose problems correctly
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Handling customer complaints and maintaining high customer satisfaction standards
- Drafts purchase orders and invoices to submit to accounting department
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Internet Sales Manager
Sunroad Automotive
08.2017 - 03.2022
- Develop and Build a solid customer base
- Ensure client satisfaction and loyalty by delivering excellent client service
- Discuss terms of sale with customers, as set by dealership management
- Prepare vehicles for customer delivery, demonstrate vehicle functions and operations, review manufacturer warranties and help customers through the car buying process in a timely fashion.
- Responded to internet inquiries and phone calls in timely matter.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Hit and surpassed sales goals monthly by selling 15 cars per month on average and higher
Account Manager - Outside Sales
SD Events & Promotions
02.2017 - 05.2017
- Set daily/weekly marketing Goals and standards for team of 2-4 sales persons
- Oversee road trips and Campaigns with team & conduct 2nd round interviews.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Interpersonal And Relational Communication
Southern Connecticut State University
New Haven, CT05.2010
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Closing Techniques
- Web technologies and services
- Negotiation Tactics
- Complex Problem-Solving
Timeline
Sales Consultant
Schumacher Auto Group- Subaru Delray Beach
04.2023 - Current
Service Advisor
Sunroad Automotive
03.2022 - 03.2023
Internet Sales Manager
Sunroad Automotive
08.2017 - 03.2022
Account Manager - Outside Sales
SD Events & Promotions
02.2017 - 05.2017
Bachelor of Science - Interpersonal And Relational Communication
Southern Connecticut State University
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