Alexis Werner
Boynton Beach,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Schumacher Auto Group- Subaru Delray Beach
2023.04 - Current
- Managed daily phone calls up to 50 per day, set appointments
- Interpret customer needs during needs analysis
- Hit monthly sales goals and sold 12 cars per month on average
- High closing percentage
- Deliver vehicle to customers prior to leaving to ensure satisfaction
- Maintain high level CSI (customer satisfaction index) surveys.
Service Advisor
Sunroad Automotive
2022.03 - 2023.03
- Handle administrative and customer relations aspects of service department operations
- Interpret customer concerns and comments for technician, so that technician will diagnose problems correctly
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Handling customer complaints and maintaining high customer satisfaction standards
- Drafts purchase orders and invoices to submit to accounting department
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Internet Sales Manager
Sunroad Automotive
2017.08 - 2022.03
- Develop and Build a solid customer base
- Ensure client satisfaction and loyalty by delivering excellent client service
- Discuss terms of sale with customers, as set by dealership management
- Prepare vehicles for customer delivery, demonstrate vehicle functions and operations, review manufacturer warranties and help customers through the car buying process in a timely fashion.
- Responded to internet inquiries and phone calls in timely matter.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Hit and surpassed sales goals monthly by selling 15 cars per month on average and higher
Account Manager - Outside Sales
SD Events & Promotions
2017.02 - 2017.05
- Set daily/weekly marketing Goals and standards for team of 2-4 sales persons
- Oversee road trips and Campaigns with team & conduct 2nd round interviews.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Interpersonal And Relational Communication
Southern Connecticut State University
New Haven, CT05.2010
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Closing Techniques
- Web technologies and services
- Negotiation Tactics
- Complex Problem-Solving
Timeline
Sales Consultant
Schumacher Auto Group- Subaru Delray Beach
2023.04 - Current
Service Advisor
Sunroad Automotive
2022.03 - 2023.03
Internet Sales Manager
Sunroad Automotive
2017.08 - 2022.03
Account Manager - Outside Sales
SD Events & Promotions
2017.02 - 2017.05
Bachelor of Science - Interpersonal And Relational Communication
Southern Connecticut State University
Similar Profiles
Eric SmedbergEric Smedberg
Sales Agent / Product Specialist at Casey Auto Group - Subaru & VolkswagenSales Agent / Product Specialist at Casey Auto Group - Subaru & Volkswagen
Brandi MacTavishBrandi MacTavish
Business Manager at Century Subaru (Century Auto Group)Business Manager at Century Subaru (Century Auto Group)
Richard SmithRichard Smith
General maintenance worker at City of Delray BeachGeneral maintenance worker at City of Delray Beach