Alexis Westmoreland
Columbus,OH
Overview
7
7
years of professional experience
Work History
BH Parent Support Specialist - MRSS
Nationwide Children Hospital
Columbus, OH
08.2023 - Current
- Advised parents on available community resources that could assist them in meeting their needs or those of their children.
- Coordinated with other agencies to provide additional resources for families in need of assistance.
- Provided crisis intervention services when needed.
- Provided crisis intervention, counseling, and referral services to families in need.
- Assisted parents in developing plans for dealing with challenging behaviors exhibited by their children.
- Developed strategies to help parents develop positive parenting techniques and improve communication within the family unit.
- Conducted home visits to assess family dynamics and provided support services accordingly.
Administration Assistant
Access Ohio
Columbus, OH
12.2022 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Monitored schedules and calendar obligations for executives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Administrative Assistant
Access Ohio
Columbus, OH
12.2022 - 08.2023
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Appointment Scheduler
West Point optical
Columbus , OH
07.2021 - 11.2022
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Called no shows and cancellations to reschedule.
- Took information from potential customers to assess needs.
File Clerk
Krogers
Gahanna, OH
01.2020 - 07.2021
- Organized and filed loose-leaf paperwork and documentation.
- Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
- Collected, sorted and distributed incoming mail and packages.
- Helped customers design and layout spec ads.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed payroll for temporary, hourly and salaried employees.
- Managed weekly payroll duties and submitted data to payroll contractor.
Customer Service Representative
Eddie Bauer
Columbus , OH
03.2018 - 09.2018
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Front Desk Receptionist
Quality Inn
Columbus, OH
11.2017 - 01.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
Certifications - Peer Recovery Specialist
MHRB
Union County, OH10-2023
High School Diploma -
Independence
Columbus , OH06.2016
Skills
- Telephone Etiquette
- Computer Skill
- Customer Service
- Scheduling and Calendar Management
- Multitasking and Time Management
- Ease with Computers and Technology
- Document and File Management
- Verbal and Written Communication
- Microsoft Office
- Research and Analytical Skills
- Appointment Coordination
- High-Volume Call Reception
- Outbound Calling
- Mental Health Support
- Crisis Intervention
- Crisis Response
- Family Support
- Client Advocacy
- Home visits
Timeline
BH Parent Support Specialist - MRSS
Nationwide Children Hospital
08.2023 - Current
Administration Assistant
Access Ohio
12.2022 - Current
Administrative Assistant
Access Ohio
12.2022 - 08.2023
Appointment Scheduler
West Point optical
07.2021 - 11.2022
File Clerk
Krogers
01.2020 - 07.2021
Customer Service Representative
Eddie Bauer
03.2018 - 09.2018
Front Desk Receptionist
Quality Inn
11.2017 - 01.2018
Certifications - Peer Recovery Specialist
MHRB
High School Diploma -
Independence