Verified
This profile is verified using an email address.
ALEXIS WHITAKER
Jonesborough,TN
Summary
Dynamic professional with a proven track record in patient care and sales, honed at Johnson City Community Health Center and Right Trailers. Excelled in customer engagement and medical billing, significantly enhancing patient satisfaction and sales effectiveness. Expert in medical terminology and customer service, demonstrating exceptional organizational skills and patient-focused care.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Salesperson
Right Trailers
Lakeland, Florida
01.2025 - Current
- Communicated product features, advantages, and benefits to customers.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
- Analyzed customer feedback to improve the effectiveness of sales processes.
- Acquired extensive knowledge of product lines, pricing structures, and sales strategies.
- Demonstrated ability to stay organized and motivated in a fast-paced environment.
- Posted trailers online for sale and processed IOS postings.
- Developed strong customer relationships through attentive service and product knowledge.
- Conducted detailed product demonstrations to enhance customer understanding and drive sales.
Patient Care Representative
Johnson City Community Health Center
Johnson City, TN
08.2020 - Current
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Processed payments from patients using cash registers or computer software programs.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
- Facilitated patient scheduling and appointment management, enhancing access to healthcare services.
- Managed patient inquiries and concerns, ensuring timely resolution and improved patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Administered patient care plans, ensuring adherence to established protocols and best practices.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Conducted assessments of patient needs, tailoring care strategies to individual circumstances for enhanced recovery.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling using electronic health record systems to optimize patient access.
Immunization Specialist
Student Health Center ETSU
TN, US
08.2020 - Current
- Explained policies, procedures and services to students.
- Maintained accurate documentation of all immunizations administered to students.
- Monitored compliance with state-mandated requirements for school, daycare, and other vaccination programs.
- Educated students on vaccine benefits, risks, and scheduling procedures to promote community health.
Cashier Team Lead
Food City
Jonesborough, TN
01.2020 - 09.2023
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Balanced cash drawer and performed daily audit procedures.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
- Delivered quick, professional, and friendly check-out experience to customers.
- Handled large amounts of money and supported accuracy of financial transactions.
- Refunded customers and returned items for product issues.
- Trained new cashiers on operational procedures, policies, and standards.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Served as a role model for other employees by demonstrating professionalism at all times.
- Supervised daily operations of cashier team, ensuring prompt customer service and efficient checkout processes.
- Trained new cashiers on policies, procedures, and best practices for optimal performance.
Education
Doctor of Occupational Therapy (D.O.T.) - Medical
East Tennessee State University
Johnson City, TN, US05-2028
Bachelor of Science - Health Sciences
East Tennessee State University
TN12-2023
Skills
- Healthcare billing expertise
- Insurance policy management
- Patient-focused communication
- Appointment scheduling expertise
- Medical documentation oversight
- Adherence to organizational standards
- Client-focused care
- Skilled in medical terminology
- Healthcare records management
- Patient record verification
- Medical coding proficiency
- Customer service expertise
- Active listening abilities
- Client referral management
Certification
- BLS Provider
- Heartsaver First Aid
- OSHA Training
- HIPAA Training
- EPIC EHR Training
Timeline
Salesperson
Right Trailers
01.2025 - Current
Patient Care Representative
Johnson City Community Health Center
08.2020 - Current
Immunization Specialist
Student Health Center ETSU
08.2020 - Current
Cashier Team Lead
Food City
01.2020 - 09.2023
Bachelor of Science - Health Sciences
East Tennessee State University
Doctor of Occupational Therapy (D.O.T.) - Medical
East Tennessee State University
AWARDS
- Gold Star Award for Outstanding Performance ETSU 2023
Memberships
- AOTA Member: 000004766401
- TNOTA Member: TNOTA-OO452