Alexis White
Dallas,TX
Summary
Member relations and results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Relations Specialist
Peloton
09.2023 - Current
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Resolved customer issues through thorough dispute investigation.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized workflow processes for increased productivity within the Billing Department.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
Supervisor
UPS
12.2017 - 09.2023
- Optimized Human Interface Technology to create efficient workflows and avoid any delays in production.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- I employ Microsoft Excel extensively as an integral tool in my daily professional responsibilities, facilitating data analysis, organization, and reporting tasks,
- I meticulously managed transportation logistics to ensure timely and seamless loading operations as an essential aspect of my role.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Leasing Agent
The Gables On McCallum
07.2017 - 12.2017
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
Sales Consultant
Target Mobile
06.2016 - 07.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Business Administration And Management
Collin Community College
McKinney, TX05.2024
High School Diploma -
Wylie High School
Wylie, TX06.2016
Skills
- Guest Satisfaction
- Scheduling and Coordinating
- Customer Relations
- IT skills
- Technical Proficiency
- Resolving Complaints
- Escalations
- Priority Management
- Dispute Resolution
- Data Analysis
- Effective Communication
- Customer Account Management
- Risk identification
- Salesforce
- Zendesk
- NPS
- Proficient in Microsoft Excel
- Billing and Invoicing
- Claim submission
- Presentation Skills
Accomplishments
- I played a pivotal role in the successful launch of a new warehouse facility, contributing to its operational setup and ensuring a smooth and efficient start.
- Achieved productivity by using automation services such as human machine interface technology.
- Coordinated the transfer of materials between warehouses, ensuring accurate and timely shipment.
- Supervised a team of 20 staff members.
- Identified and investigated fraud
- Assisted VIP customers
Certification
- Google IT Support Certificate Training - In Progress
Timeline
Member Relations Specialist
Peloton
09.2023 - Current
Supervisor
UPS
12.2017 - 09.2023
Leasing Agent
The Gables On McCallum
07.2017 - 12.2017
Sales Consultant
Target Mobile
06.2016 - 07.2017
Business Administration And Management
Collin Community College
High School Diploma -
Wylie High School