Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Whitford

Pray,MT

Summary

Dynamic and reliable professional with a proven track record at Chico Hot Springs, adept in customer service and payment processing. Excelled in resolving guest issues, enhancing customer retention through exceptional service and strong multitasking abilities. Demonstrates expertise in liquor, beer, and wine knowledge alongside clear communication, contributing to seamless guest experiences.

Overview

11
11
years of professional experience

Work History

Cleaning Contractor

Self
01.2022 - Current
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Used time management and efficient cleaning methods to meet deadlines.

Bartender

Chico Hot Springs
05.2015 - Current
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Front Desk Agent

Chico Hot Springs
05.2013 - Current
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Park High School
Livingston, MT
2010

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Customer service expertise
  • Organizational ability
  • Payment Processing

Timeline

Cleaning Contractor

Self
01.2022 - Current

Bartender

Chico Hot Springs
05.2015 - Current

Front Desk Agent

Chico Hot Springs
05.2013 - Current

Park High School

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Alexis Whitford