Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Wiechmann

Benton,AR

Summary

Proven leader in property management with a track record of enhancing tenant satisfaction and retention at Castle Investments LLC. Skilled in tenant relations and multi-family property management, will excel in administrative leadership and critical thinking. Successfully increased occupancy rates through innovative marketing strategies and exceptional customer service, demonstrating a commitment to results and operational excellence.

Overview

15
15
years of professional experience

Work History

Assistant Property Manager/Administrator Assistant

Castle Investments LLC
04.2017 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Composed, edited and prepared correspondence and other department documents.
  • Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
  • Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
  • Managed confidential information with discretion, ensuring the privacy of sensitive documents.
  • Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
  • Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
  • Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.
  • Streamlined office operations by implementing efficient filing and organizational systems.
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Owner/Operator

Double A's Cleaning
08.2009 - 04.2017
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Operated with safety and skill to avoid accidents and delays.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Science - Criminal Justice

Kaplan University
Online
2016

Skills

  • Property tours and inspections
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Tenant relations
  • Relationship building and rapport
  • Leasing and sales
  • Rent collection
  • Application process proficiency
  • Records Management
  • Business processes and procedures
  • Showing and leasing of units
  • Training and mentoring
  • Multi-family property management
  • Technical aptitude
  • Administrative Leadership
  • Critical Thinking
  • Tenant and eviction laws

Timeline

Assistant Property Manager/Administrator Assistant

Castle Investments LLC
04.2017 - Current

Owner/Operator

Double A's Cleaning
08.2009 - 04.2017

Bachelor of Science - Criminal Justice

Kaplan University

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Alexis Wiechmann