Alexis Wijkowski
Bear,DE
Summary
Lead Customer Service Associate is the backbone to upper management. As a leader, respond to customer requests and complains in a timely and courteous manner. New employees are handed over to the leaders to be trained and informed on their job duties. Ensure that the team is always working together, communicating and problem solving as a team.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Associate
Wawa
04.2020 - Current
- Responded to Customer phone calls and in person with resolutions on any questions or concerns.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Improve Customers Experience
- Processing orders and Transactions
Babysitting
Self Employed Services
01.2023 - Current
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted older kids with homework, school projects and chores.
- Monitored children's play activities to verify safety.
- Played games, worked on puzzles, and read books to young children.
Education
High School Diploma -
Dover High School
Dover, DE06.2022
Skills
- Teamwork
- Listening and following directions
- Trustworthy and dependable
- Organized
- Communicating
- Sales Experience
Timeline
Babysitting
Self Employed Services
01.2023 - Current
Lead Customer Service Associate
Wawa
04.2020 - Current
High School Diploma -
Dover High School