Alexis Wilber
Cantonment,Florida
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant Sr Level
Meraki Installers LLC
2020.09 - 2024.07
- Manage Daily/Weekly/Quarterly Spreadsheets using data from various SalesForce Dashboards
- Plan and Organize monthly employee retreats
- Organize/manage up to 5 calendars at a time
- Work directly with Project Managers for travel arrangements each week; including flights, hotels, and AirBnB reservations
- Meet with Accounting for per diem payouts and discussion of expenses
- Negotiate corporate rates with hotels in areas that our employees travel frequently
- Organize monthly credit card expense reports for myself and 2 other internal departments
- Assist on our Employee Engagement team to plan monthly calendars and special events
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Deliver messages to staff and greeting visitors
- Managed filing system, entered data and completed other clerical tasks
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Opened and properly distributed incoming mail to promote quicker responses
Customer Service Representative
Regions Bank
2018.12 - 2020.09
- Met customer call guidelines for service levels, handle time and productivity
- Maintain high Gallup scores, while making sure the team as a whole is on track to meet our weekly/monthly goals
- Provided coaching and mentoring to new hires and current team members, contributing to their successful integration into the team
- Streamlined call center processes for improved efficiency and reduced wait times
- Maintained up-to-date knowledge of product and service changes
- Assisted in training new Customer Service Representatives on company policies, procedures, and best practices
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Retail Representative/Cashier
Flounder's Boutique
2017.10 - 2018.12
- Efficiently opened the store each morning by completing a walkthrough, display setups, and counting the safe and cash drawers
- Collaborated with team members to achieve store targets and maintain a positive work environment
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Managed inventory efficiently, ensuring adequate stock levels and reducing shrinkage
- Supported loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management
- Handled cash transactions accurately, adhering to company policies for safe and secure handling of funds
- Kept store clean and organized, contributing to an inviting atmosphere for customers
- Adhered strictly to company policies regarding safety procedures, ensuring a safe environment for both employees and shoppers
- Created personalized shopping experiences for clients by understanding their preferences and recommending suitable products
- Utilized POS system proficiently for processing transactions, returns, exchanges, and inventory management tasks
Retail Representative
Body & Sol Tanning Salon
2013.10 - 2017.01
- Utilized POS system proficiently for processing transactions, returns, exchanges, and inventory management tasks
- Handled cash transactions accurately, adhering to company policies for safe and secure handling of funds
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Managed inventory efficiently, ensuring adequate stock levels
- Created personalized shopping experiences for clients by understanding their preferences and recommending suitable products
- Kept store clean and organized, contributing to an inviting atmosphere for customers
- Adhered strictly to company policies regarding safety procedures, ensuring a safe environment for both employees and shoppers
- Maintained up-to-date knowledge of products and promotions to provide accurate information to customers
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge
Education
High School Diploma -
Grafton High School
Yorktown, VA06.2015
Skills
- Google Calendar, Docs, Sheets, Chat, and Email
- SalesForce
- Asana
- Lucid Chart
- DocuSign
- Event Planning
- Travel Coordination
- Cross-Departmental Collaboration
- Detail-Oriented
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Appointment Scheduling
- Data organization
- Professional and Mature
Timeline
Administrative Assistant Sr Level
Meraki Installers LLC
2020.09 - 2024.07
Customer Service Representative
Regions Bank
2018.12 - 2020.09
Retail Representative/Cashier
Flounder's Boutique
2017.10 - 2018.12
Retail Representative
Body & Sol Tanning Salon
2013.10 - 2017.01
High School Diploma -
Grafton High School
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