Sarai Ramos
Pensacola,FL
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Driver / Lead Dispatcher
Iron Fleet DSP
11.2024 - Current
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Managed 40 - 80 drivers while leading and delegating assignments, tracking route progress, and resolving issues to maximize productivity.
Delivery Driver
Iron Fleet DSP
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by following the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Lift packages weighing 50 pounds or more.
- Delivering up to 200 packages throughout a 10 hour shift.
Bilingual Customer Service Manager
Meraki Installers LLC
12.2022 - 07.2023
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Supported upper management in implementing new initiatives aligned with organizational goals.
- Managed 10+ escalated projects at a time, effectively, leveraging bilingual capabilities to bridge communication gaps when necessary.
- Developed comprehensive training materials, ensuring consistent service quality across the team.
- Consistently met or exceeded key performance indicators related to response times, resolution rates, and customer satisfaction scores.
- Conducted regular performance reviews, providing constructive feedback to foster professional growth within the team.
- Ensured compliance with company policies and procedures through regular monitoring and reinforcement of best practices.
- Addressed employee concerns, promoting a positive work environment that retained top talent.
- Coached and mentored team members up to 25 at a time, to improve their overall performance.
- Increased team productivity by optimizing schedules, workload distribution, and resource allocation.
- Maintained a high level of cultural sensitivity, fostering an inclusive work environment for all employees.
Permitting Representative
Meraki Installers LLC
06.2022 - 12.2022
- Developed and maintained positive relations and coordinated with team members to properly handle permit requests and questions.
- Submitted plans for permits in different jurisdictions throughout Florida for 50 or more projects at a time.
- Increased customer satisfaction by addressing and resolving permit issues in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Streamlined internal processes for improved efficiency, reducing overall costs during permitting for the organization.
Project Advocate
Meraki Installers LLC
09.2020 - 06.2022
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Manage 100-200 active solar projects from the beginning to end.
- Maintain customer communication every 7 days with updates on their project.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout their entire solar project.
- Managed complex projects with diligence, prioritizing tasks to ensure timely movement.
- Planned and implemented process improvements and reporting systems to streamline operations.
Crew Lead
PDR Flooring Solutions INC
05.2014 - 09.2020
- Managed and worked on a 3 month project in Minneapolis, MN with work spanning throughout 7 buildings with a crew of 4 employees.
- Developed project timelines to include demolition time and installation
- Ensured optimal quality of flooring services from the beginning to the end, including clean up and disposal of materials.
- Corrected and altered projects to tailor the client's specifications.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Bilingual Supervisor
Synergy Solutions
04.2011 - 04.2014
- Participated in weekly conference calls with Corporate for agent reviews and updates on implementation of new policies.
- Monitored and oversaw calls and mediated when necessary to help minimize length call times.
- Streamlined workflow processes for increased efficiency and improved project outcomes.
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Reduced employee turnover by creating a supportive work environment focused on recognition and ongoing professional development opportunities for all 15 employees on the team.
- Handled confidential information with care, ensuring its security and privacy in all communications.
- Evaluated employee performance regularly, identifying areas for improvement and suggesting appropriate solutions.
Education
High School Diploma -
Woodham High School
Pensacola, FL05.2007
Skills
- Customer Service
- SalesForce
- Chime & ADP
- Strong Communication Skills
- Professionalism and punctuality
- Training and mentoring
- Exceptional telephone etiquette
- Project Management
- Team Leadership
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
- Route Management
Location
Willing to Relocate.
Certification
DOT Certification
Languages
Spanish
Native or Bilingual
Timeline
Lead Driver / Lead Dispatcher
Iron Fleet DSP
11.2024 - Current
Delivery Driver
Iron Fleet DSP
12.2023 - Current
Bilingual Customer Service Manager
Meraki Installers LLC
12.2022 - 07.2023
Permitting Representative
Meraki Installers LLC
06.2022 - 12.2022
Project Advocate
Meraki Installers LLC
09.2020 - 06.2022
Crew Lead
PDR Flooring Solutions INC
05.2014 - 09.2020
Bilingual Supervisor
Synergy Solutions
04.2011 - 04.2014
DOT Certification
High School Diploma -
Woodham High School
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