Alexis Williams

• Created and distributed departmental reports.
• Monitored team performance to identify productivity improvement opportunities.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new team members by relaying information on company procedures and safety requirements.
• Established strong stakeholder relationships for smooth project delivery

• Inspected incoming and outgoing materials for accuracy and quality.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Collaborated with production staff to establish and meet quality standards
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Identified and documented quality discrepancies for management to develop resolutions.
• Trained staff to apply best practices and comply with quality guidelines and regulations.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assigned tasks to employees and oversaw opening and closing of restaurant.

• Excelled in every store position and regularly backed up front-line staff.
• Checked and monitored inventory levels to reorder items.
• Monitored employee food handling, safety and uniform requirements.
• Cross-trained crew members on different duties to increase coverage.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Skilled at working independently and collaboratively in a team environment.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Served food and beverages promptly with focused attention to customer needs.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.