Alexis Williams
Hyattsville,MD
Summary
Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well, maintains high level of professionalism, patience and efficiency.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
The Nabo Group-HOA & Condominium Management
Washington , DC
07.2018 - Current
- Greet and Check guests/contractors in and out of the building.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper tenants, Management,
or staff. - Open/Close Work Orders in System for residents and management.
- Accept, track, and log in FedEx, UPS, USPS, etc.
packages and parcels and distribute them to residents. - Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Supervised Visitation Monitor
New Vision - Family and Community Services
Washington , DC
06.2018 - 02.2022
- Facilitated visits between children and their non-custodial parent in a supervised setting.
- Maintained logs of visitations, including duration, activities, and other details as required by agency policy.
- Advised custodial parents on proper procedures for supervised visits.
- Monitored interactions between child and non-custodial parent to ensure safety of the child.
- Assisted in creating individualized plans for each family based on their needs.
- Developed strategies for managing challenging behaviors exhibited by either parent or child during visits.
Copyright Coordinator
National Foreign Language Center, University of MD
College Park , MD
02.2016 - 03.2018
- Conducted research to ensure that copyrighted material is not being used without permission.
- Prepared reports summarizing activities related to protecting company's copyrighted works.
- Prepared, sent, and filed copyright correspondence.
- Analyzed materials for fair use and complete fair use
documentation as appropriate. - Worked closely with internal departments to ensure compliance with copyright regulations.
- Communicated regularly with authors, creators, owners of works regarding permission to use their materials
Front Desk Clerk
Lt. Joseph Kennedy Institute of Catholic Charities
Washington , DC
08.2013 - 12.2015
- Perform general clerical and office duties
- Greet clients, answer phone calls, collect service fees, and conduct client pre-screenings.
- Maintain office records
- Prepare professional reports, memos, letters, and other documents, using word processing, excel spreadsheets, client database, or presentation software
- Operate a variety of office machines and equipment including, computers, and copy machines.
Education
Certified Apartment Leasing Professional -
National Apartment Association
12-2024
Loan Signing Agent/Notary Public -
National Notary Association
10-2022
High School Diploma -
Ideal Academy
Washington, DC07-2008
Skills
- Administrative Support
- Customer Service
- Clerical Support
- Filing
- MS Word, Excel, and Outlook
- Document Preparation
- Recordkeeping skills
Affiliations
2013 - | Girl Scouts of America, Troop Leader
and Mentor, Washington, DC
Timeline
Front Desk Receptionist
The Nabo Group-HOA & Condominium Management
07.2018 - Current
Supervised Visitation Monitor
New Vision - Family and Community Services
06.2018 - 02.2022
Copyright Coordinator
National Foreign Language Center, University of MD
02.2016 - 03.2018
Front Desk Clerk
Lt. Joseph Kennedy Institute of Catholic Charities
08.2013 - 12.2015
Certified Apartment Leasing Professional -
National Apartment Association
Loan Signing Agent/Notary Public -
National Notary Association
High School Diploma -
Ideal Academy
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